Social Services Designee

HumanGood • Boise, ID

6d • Onsite

About The Position

The Social Services Designee assesses resident social service needs and ensures the identified needs are addressed. Advocates for the resident and family, while maintaining a professional and positive customer service approach. As a representative and team member of the company, this position is expected to present oneself in a manner that reflects professionalism and ensures resident satisfaction. This position may support Medical Social Worker or Social worker on a part time basis to manage the uptick in administrative needs.

Requirements

• Assess resident social service needs and ensures the identified needs are addressed.
• Advocates for the resident and family, while maintaining a professional and positive customer service approach.
• Present oneself in a manner that reflects professionalism and ensures resident satisfaction.
• Adhering to HIPAA privacy rules and company policies, procedures and practices which require that resident-identifiable health information will only be used to perform the essential functions of this job.
• Provides effective and courteous service to all residents, guests and coworkers.
• Promotes and protects the rights of each resident.
• Conducts work tasks safely and in compliance with the facility safety program.

Nice To Haves

• May support Medical Social Worker or Social worker on a part time basis to manage the uptick in administrative needs.

Responsibilities

• Presents and maintains a positive customer service focus when interacting with residents, vendors, visitors and team members.
• Utilize consultation data to assist in planning and coordination of resident care and rehabilitation, following through to ensure service efficacy, modifying plans to comply with changes in condition.
• Ensures that a social service assessment is completed with accurate documentation for all new residents within 5 days in the Health Center or RCFE move-in.
• Assist as needed in discharge planning upon admission for Health Center residents and follows-up with discharge planners for residents who have been admitted to the hospital.
• As required assists in coordinating with the Director of Resident Services / Hospitality / Medical Social Worker and the DON the transfer of residents to appropriate levels of care on campus.
• Ensures that social service is available and provided to residents in the assigned residential location.
• Handles complaints and settling disputes, resolves grievances in coordination with the Social Worker or Administrator.
• Refers residents and family to community resources when needed.
• Prepares progress notes on residents as needed.
• Documents Social Service issues; charts all social services provided for residents.
• Monitor, evaluate and record progress according to measurable goals described in treatment and plan of care.
• Identify and assists residents having problems, i.e. adjusting to placements, behavior problems, etc. through interviews and review of resident records; refer resident to appropriate resources as needed.
• Establishes support groups, as needed, for residents and families.
• Develops and maintains referral files on community resources; and assists residents with selection of appropriate support resources.
• Submits to Administrator or RCFE Director / Manager and provides follow up on all theft and loss as well as complaint reports from residents and family members.
• Attends in-service training workshops and meetings as required to assist in professional growth.
• Works with case managers/discharge planners, physicians, and other organizations to coordinate admissions (if needed) while projecting a professional image of the community.
• Establish involvement with community service organizations for the purpose of outreach.
• Actively promotes community to local hospitals and Assisted Living Communities; participates in marketing.
• Responsible for adhering to HIPAA privacy rules and company policies, procedures and practices which require that resident-identifiable health information will only be used to perform the essential functions of this job.
• Provides effective and courteous service to all residents, guests and coworkers.
• Promotes and protects the rights of each resident.
• Conducts work tasks safely and in compliance with the facility safety program.
• Performs other related duties as required.

Benefits

• Health, Dental and Vision Plans- start the 1st of the month following your start date
• 20 days of paid time off (increases with years of service), plus 7 company holidays
• 401(k) with up to 4% employer match and no waiting on funds to vest
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed