Social Services Designee

Cura Health•Monticello, MN

8d•$23 - $25

About The Position

The Social Services Designee coordinates social services primarily for first-floor Transitional Care Unit (TCU) residents, while supporting long-term care residents and facility-wide social services needs as assigned. The role serves as a primary resource for residents and families during admission, transition, and discharge planning and supports regulatory compliance and resident-centered care by developing knowledge of long-term care social services requirements and MDS processes. The position involves coordinating care conferences, assessments, admission documentation, Medical Assistance paperwork, county coordination, advance care planning, resident advocacy, and communication with the Long-Term Care Ombudsman as needed. The designee is expected to be organized, attentive to detail, professional, reliable, and able to manage competing priorities and deadlines. The role represents Cura of Monticello to residents, families, referral sources, and community partners, providing a welcoming and supportive experience.

Requirements

Strong attention to detail, organization, and time management.
Ability to follow through and prioritize multiple deadlines.
Professionalism and ability to provide a welcoming, supportive experience to residents and families.
Ability to communicate clearly and respectfully, including during challenging conversations.
Ability to collaborate with interdisciplinary teams and external community partners.
Ability to maintain accurate and confidential resident records and handle confidential personal and financial information.
Ability to accept direction, feedback, and training and demonstrate continued growth and independence.

Responsibilities

Coordinate social services for first-floor TCU residents from admission through discharge.
Complete required social services assessments, documentation, and follow-up within established timeframes.
Coordinate and facilitate resident care conferences with residents, families, and the interdisciplinary team.
Communicate resident needs, discharge goals, discharge barriers, and follow-up needs to appropriate team members.
Assist residents and families with transitions to home, assisted living, or other appropriate settings.
Identify barriers to safe discharge and coordinate resources to support successful transitions.
Maintain timely and accurate documentation of resident and family interactions, referrals, and follow-up activities.
Assist with social services components of admissions and ensure required paperwork is completed accurately and on time.
Explain facility processes to incoming residents and families, answer questions, and help them navigate available services.
Review admission documentation for completeness, accuracy, and appropriate signatures; identify missing information and follow through until resolved.
Coordinate with nursing, admissions, the business office, and other departments to support smooth admissions.
Assist residents and responsible parties with Medical Assistance applications, renewals, verifications, and supporting documentation as appropriate.
Communicate with county financial workers and other county representatives about applications, eligibility documentation, outstanding requests, and case status.
Track pending Medical Assistance applications and follow up with residents, families, and county representatives to obtain required information or establish next steps.
Coordinate with the business office regarding financial assistance needs and outstanding items within the scope of the position.
Maintain organized records and protect confidential resident financial and personal information.
Maintain a tracking system for care conferences, assessments, admissions, Medical Assistance applications, advance care planning documentation, and other assigned responsibilities.
Prioritize tasks according to regulatory deadlines, resident needs, discharge timelines, and facility operations.
Review work for accuracy, completeness, required signatures, and timely submission; identify approaching deadlines and incomplete paperwork.
Communicate promptly with leadership when deadlines may be missed or assistance is needed.
Maintain accurate, timely, and confidential resident records in accordance with facility policy and applicable requirements.
Represent Cura of Monticello professionally, compassionately, and approachably; build positive relationships with residents, families, employees, referral sources, county agencies, and community partners.
Collaborate with nursing, admissions, the business office, activities, therapy, MDS, and other departments.
Communicate clearly and respectfully, including during challenging conversations; take initiative to identify problems and pursue practical solutions.
Accept direction, feedback, and training while demonstrating continued growth and independence in the role.
Communicate with the Long-Term Care Ombudsman as needed.
Develop knowledge of long-term care social services requirements and MDS processes.