Social Services Designee

HumanGood•Boise, ID

7d•$21 - $27•Onsite

About The Position

The Social Services Designee assesses resident social service needs and ensures the identified needs are addressed. Advocates for the resident and family, while maintaining a professional and positive customer service approach. As a representative and team member of the company, this position is expected to present oneself in a manner that reflects professionalism and ensures resident satisfaction.

Requirements

Assess resident social service needs and ensure identified needs are addressed.
Advocate for the resident and family.
Maintain a professional and positive customer service approach.
Present oneself in a manner that reflects professionalism and ensures resident satisfaction.
Complete social service assessment with accurate documentation for all new residents within 5 days in the Health Center or RCFE move-in.
Adhere to HIPAA privacy rules and company policies, procedures and practices.

Nice To Haves

May support Medical Social Worker or Social worker on a part time basis to manage the uptick in administrative needs.
Assist as needed in discharge planning upon admission for Health Center residents and follows-up with discharge planners for residents who have been admitted to the hospital.
As required assists in coordinating with the Director of Resident Services / Hospitality / Medical Social Worker and the DON the transfer of residents to appropriate levels of care on campus.
Works with case managers/discharge planners, physicians, and other organizations to coordinate admissions (if needed) while projecting a professional image of the community.

Responsibilities

May support Medical Social Worker or Social worker on a part time basis to manage the uptick in administrative needs.
Presents and maintains a positive customer service focus when interacting with residents, vendors, visitors and team members.
Utilize consultation data to assist in planning and coordination of resident care and rehabilitation, following through to ensure service efficacy, modifying plans to comply with changes in condition.
Ensures that a social service assessment is completed with accurate documentation for all new residents within 5 days in the Health Center or RCFE move-in.
Assist as needed in discharge planning upon admission for Health Center residents and follows-up with discharge planners for residents who have been admitted to the hospital.
As required assists in coordinating with the Director of Resident Services / Hospitality / Medical Social Worker and the DON the transfer of residents to appropriate levels of care on campus.
Ensures that social service is available and provided to residents in the assigned residential location.
Handles complaints and settling disputes, resolves grievances in coordination with the Social Worker or Administrator. Refers residents and family to community resources when needed.
Prepares progress notes on residents as needed.
Documents Social Service issues; charts all social services provided for residents.
Monitor, evaluate and record progress according to measurable goals described in treatment and plan of care.
Identify and assists residents having problems, i.e. adjusting to placements, behavior problems, etc. through interviews and review of resident records; refer resident to appropriate resources as needed.
Establishes support groups, as needed, for residents and families.
Develops and maintains referral files on community resources; and assists residents with selection of appropriate support resources.
Submits to Administrator or RCFE Director / Manager and provides follow up on all theft and loss as well as complaint reports from residents and family members.
Attends in-service training workshops and meetings as required to assist in professional growth.
Works with case managers/discharge planners, physicians, and other organizations to coordinate admissions (if needed) while projecting a professional image of the community.
Establish involvement with community service organizations for the purpose of outreach.
Actively promotes community to local hospitals and Assisted Living Communities; participates in marketing.
Responsible for adhering to HIPAA privacy rules and company policies, procedures and practices which require that resident-identifiable health information will only be used to perform the essential functions of this job.
Provides effective and courteous service to all residents, guests and coworkers.
Promotes and protects the rights of each resident.
Conducts work tasks safely and in compliance with the facility safety program.
Performs other related duties as required.