Social Services Coordinator

Albuquerque Health Care for the Homeless • Albuquerque, NM

10d • $55,000 - $59,000 • Onsite

About The Position

Since 1985, Albuquerque Health Care for the Homeless has dedicated its mission exclusively to providing services to people experiencing homelessness. AHCH provides a distinctive continuum of integrated care through outreach and site-based services to address the health-related causes and consequences of homelessness. Our vision is to live in a world that is just and without homelessness. We believe that homelessness is an issue that can be solved through access to quality health care, adequate and affordable housing, and a living wage.

The Social Services Coordinator is responsible for the development, implementation, and oversight of the administrative and field operations of the Community Support Workers (CSW).

Requirements

• Ability to thrive in a complex non-profit healthcare setting
• Ability to work with peers to lead change, high performance, and innovation
• Must have ability to analyze data and effectively communicate impact of data to AHCH leadership and staff
• High level of organization and adherence to deadlines
• Ability to work in an integrated manner with all levels of organizational staff
• Previous experience working with underserved populations and/or those with SMI/CMI and/or substance abuse disorder
• Bachelor’s degree in Human Services
• 4 years of experience in social services or behavioral health setting working with AHCH target population
• 1 year supervisory experience

Nice To Haves

• Master’s degree in Human Services, Behavioral Health, or relevant field or commensurate relevant work experience
• Previous experience in Medicaid billing and/or CCSS
• CCSS certification
• Previous experience working in a FQHC or community healthcare setting
• Bilingual Spanish/English

Responsibilities

• Monitor day-to-day activities and productivity of the teams
• Provide training, performance review, coaching, support, and professional development to the teams
• Ensure caseloads are covered by providing CCSS services as needed to bridge service gaps during staff absences or vacancies.
• Coordinator will have direct service expectations to average 10 encounters per month
• Report accurate and thorough statistical and narrative program data to other AHCH leadership, Board, and funders through Program Review Committee
• Represent AHCH in meetings and trainings with community partners
• Maintain adherence to all contractual and performance requirements, including timely and accurate reporting for relevant funders
• Ensure quality assurance and quality improvement in all CSW activities including client services, billing, and documentation.
• Work in an integrated manner with all AHCH departments to ensure access to wrap-around services for AHCH clients
• Conduct program evaluation to determine opportunities to enhance client services and identify where barriers to client services exist within the programs
• Work closely with the Behavioral Health Director and Social Services Director to coordinate clinical supervision of Community Support Workers (CSWs) in compliance with Comprehensive Community Support Services (CCSS) standards
• Track billing data and effectively communicate impact of program performance on financial sustainability of the organization
• Serve as a resource to other departments regarding social CSW programming
• Track program budget in conjunction with Social Services Director
• Maintain proficiency in the EHR
• Facilitate appropriate and required training to team
• Oversight on adherence to HIPAA compliance in the department
• Will attend Program Review Committee meetings
• Will attend Manager/Coordinator meetings

Benefits

• Low cost medical, vision, and dental insurance with health club membership
• Life insurance and Accidental Death and Dismemberment fully paid for by organization
• Long Term Disability fully paid for by organization
• Paid Time Off - 24 days in first year of employment
• Catastrophic Sick Time accrual
• 7 Paid holidays
• Health Care and Dependent Care Flexible Spending Accounts
• 401k with employer match
• Student loan forgiveness eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level