Social Services Coordinator, Los Angeles-Pico Union

National Health Foundation•Los Angeles, CA

4d•Onsite

About The Position

The Social Services Coordinator provides post-hospital care services to guests experiencing homelessness as they transition from an acute care hospital. The role uses professional experience and independent judgment to handle complex tasks, support organizational goals, assess guest needs, and ensure program objectives are met. The coordinator also serves as a community and organizational resource on healthcare and housing issues. The position is based in Pico Union, Los Angeles, and is classified as non-exempt. The stated work shift is Sunday through Thursday, 10:00 a.m. to 6:30 p.m., with Friday and Saturday off. The salary is $26.44 per hour.

Requirements

Bachelor’s degree required.
At least three years of relevant experience in healthcare delivery, hospital education, social services, or a similar field.
Ability to present information effectively and respond to questions from directors, case managers, and hospital discharge planners.
Excellent oral and written communication skills.
Positive and professional attitude.
Strong time-management and organizational skills.
Computer proficiency in MS Word, Excel, Outlook, and PowerPoint, as well as proficient typing skills.
Reliable transportation.
TB test required.
Fingerprint live scan/background check required.
Ability to meet the listed physical requirements, including frequent standing and walking, extended sitting, frequent bending and related movements, and occasional lifting, pulling, pushing, or moving of up to 50 pounds.
Ability to hear equipment alarms, overhead pages, and direct verbal communication, including in areas with high noise levels.
Ability to operate a computer, dual screens, and a landline and to communicate in writing and verbally, including by phone, email, chat, and virtual platforms.

Nice To Haves

Master’s degree in social work.
Bilingual Spanish.

Responsibilities

Complete needs assessments and care plans in a timely manner; make referrals and coordinate services such as mental health care and housing.
Facilitate guest discharge and housing placement, complete discharge notes, communicate with community partners, and conduct warm handoffs when appropriate.
Maintain the proprietary CRM database and partner contacts daily; complete Coordinated Entry System (CES) documents and other compliance documentation, including HMIS records.
Use the bed board application to determine census capacity for operational planning, including meal planning.
Provide emergency service referrals, including for domestic violence, human trafficking, and sexual assault, and conduct warm handoffs when appropriate.
Attend care coordination meetings and collaborate with the nursing team on weekly guest case conferences.
Use harm-reduction practices when conducting guest searches for contraband or illegal substances, when applicable; support guest interventions such as de-escalation, Crisis Prevention, and motivational interviewing.
Engage with guests and conduct daily check-ins to build rapport and trust.
Manage a caseload of at least 25 guests, with flexibility to take on more to meet facility needs.
Complete home visits when necessary to track guests’ progress after transition and, when applicable, support Rapid Rehousing housing.
Observe administrative hours to complete required documentation.
Maintain a positive professional image and follow the organizational dress code.
Multitask and collaborate with external case managers to provide services and support to guests.
Triage and intervene when guest behavioral concerns arise.
Follow funder and company operating standards, procedures, regulations, best practices, and policies to ensure compliance.
Adapt to schedule changes as needed to meet facility needs.
Complete additional duties as assigned to meet facility needs.