Social Services Coordinator, Los Angeles-Pico Union

National Health Foundation•Los Angeles, CA

3d•Onsite

About The Position

The Social Services Coordinator provides post-hospital care services to guests experiencing homelessness as they transition out of an acute care hospital. The role applies professional experience and independent judgment to complex tasks, supports organizational goals, completes administrative functions to assess needs and meet program objectives, and serves as a community and organizational resource on healthcare and housing issues. The coordinator works in the Recuperative Care department at the Pico Union location in Los Angeles and reports to the Social Services Manager. The position is classified as non-exempt, pays $26.44 per hour, and has a Sunday-through-Thursday shift from 10:00 a.m. to 6:30 p.m., with Friday and Saturday off.

Requirements

Bachelor’s degree required.
At least three years of relevant experience in healthcare delivery, hospital education, social services, or a similar field.
Ability to present information effectively and respond to questions from directors, case managers, and hospital discharge planners.
Excellent oral and written communication skills.
Positive and professional attitude.
Strong time-management and organizational skills.
Computer proficiency in MS Word, Excel, Outlook, and PowerPoint, and proficient typing skills.
Reliable transportation.
TB test required.
Fingerprint live scan and background check required.

Nice To Haves

Master’s degree in social work preferred.
Bilingual Spanish preferred.

Responsibilities

Complete needs assessments and care plans in a timely manner.
Make referrals and coordinate services, including mental health and housing services.
Facilitate the discharge process and help locate housing for individuals.
Complete discharge notes and communicate with community partners.
Conduct warm handoffs for guests when appropriate.
Maintain the proprietary CRM database and partner contacts daily.
Complete Coordinated Entry System documents and other documentation required for compliance.
Complete Homeless Management Information Systems documentation.
Use the bed board application to determine census capacity for operational planning, including meal planning.
Provide emergency service referrals, including for domestic violence, human trafficking, and sexual assault, and make warm handoffs when appropriate.
Attend care coordination meetings and collaborate with the nursing team on weekly case conferencing for guests.
Use harm-reduction practices when conducting guest searches for contraband or illegal substances, when applicable.
Support the program team with guest interventions, including de-escalation, Crisis Prevention, and motivational interviewing.
Engage with guests and conduct daily check-ins to build rapport and trust.
Manage a caseload of at least 25 guests, with flexibility to take on more as facility needs require.
Complete home visits when necessary to monitor guests’ progress after transition or in connection with Rapid Rehousing, when applicable.
Observe administrative hours to complete required documentation.
Maintain a positive, professional image and follow the organizational dress code.
Multitask and collaborate with external case managers to provide services and support to guests.
Triage and intervene when guest behavioral concerns arise.
Follow funder and company operating standards, procedures, regulations, and best practices to maintain compliance.
Adapt to schedule changes as needed to meet facility needs.
Complete additional assigned duties to meet facility needs.
Follow National Health Foundation policies and procedures.