Social Services - Social Services Coordinator

Active Day•Taunton, MA

19h

About The Position

The Social Services Coordinator plans, organizes, develops, and delivers social services to meet the needs of members and their families or caregivers. The role oversees members’ physical and psychosocial well-being and provides assessments, care planning, case management, caregiver support, and related services across multiple Active Day centers. The coordinator works with the Center Director and clinical team to support comprehensive, quality care in compliance with HIPAA and applicable state laws and regulations. The position also supports center activities and members directly as needed.

Requirements

Must be licensed or certified by the State.
Minimum of one year of social work experience in a health care facility; experience with seniors and/or adults with disabilities is strongly preferred.
Knowledge of applicable state and federal environmental and OSHA regulations.
Strong collaboration skills across all levels of staff.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
Excellent time-management skills and a proven ability to meet deadlines.
Ability to thrive in a collaborative team environment.
Good computer skills.
Ability to step in and help the team as needed to support members.

Nice To Haves

Experience working with seniors and/or adults with disabilities.

Responsibilities

Provide case management and coordinate internal and external ancillary services for members and families.
Coordinate with the Nurse Manager and clinical team to develop and implement member plans of care.
Participate in Safety and Quality Assurance Committees; establish and schedule Member Council meetings and Caregiver Support Groups.
Participate in interdisciplinary care planning and record clinical notes as required.
Evaluate members referred to the Center for admission suitability and assist with referrals to other agencies when appropriate.
Explore and evaluate members’ financial situations and assist them in accessing appropriate resources, as needed.
Ensure compliance with company policies, procedures, and applicable regulatory requirements; prepare required paperwork.
Maintain written communication with members and families and facilitate counseling through support groups and one-on-one sessions.
Maintain accurate files and records of member and social services information; provide billing, transportation, and referral information as needed.
Participate in community outreach, communicate with health and social service providers, respond to prospective member inquiries, and take part in Center marketing activities.
Assist members directly as needed with hygiene, meals, ambulation, arrivals and departures, and social activities.
Perform additional duties or responsibilities management may deem necessary.