SOCIAL SERVICES CAREER TRAINEE
About The Position
The Division of Family & Community Services is hiring an energetic, detail-oriented Social Services Career Trainee for the Northside Family Community Resource Center (FCRC) Office. The trainee receives six to twelve months of on-the-job training to develop the knowledge and practical skills needed to manage public assistance cases, including TANF, Medical Assistance No Grant (MANG), Aid to the Aged, Blind and Disabled (AABD), Group Care, and SNAP. The position supports customers seeking Department of Human Services programs and services, helps explain changes in welfare programs and related services, and identifies client needs for appropriate referrals. The role requires speaking, reading, and writing Spanish at a colloquial skill level and includes translating functions and procedures for people who cannot speak or read English. The position is based at 6200 N Hiawatha Ave, Chicago, Illinois. The stated work hours are 8:30 a.m. to 5:00 p.m., Monday through Friday. A hybrid schedule may be available, but employees are required to report to headquarters as operational needs require. This is a full-time, salaried, union position with five vacancies.
Requirements
- Knowledge, skill, and mental development equivalent to completion of four years of college; courses in social science or a related field are preferred.
- Ability to speak, read, and write Spanish at a colloquial skill level.
Responsibilities
- Receive six to twelve months of on-the-job training to develop the knowledge and practical skills needed to manage public assistance caseloads, including TANF, MANG, AABD, Group Care, SNAP, and other cases.
- Inform clients about changes to State welfare programs, work incentive programs, and child support services, and encourage client participation.
- Receive training in managing earned-income cases and determining continued TANF eligibility.
- Translate functions and procedures into Spanish for individuals who cannot speak or read English, and for the general public, advocacy groups, customers, and community organizations.
- Evaluate client requests and identify special needs for referral to appropriate services.
- Receive training in maintaining records and updating case status changes, including address, household composition and size, budget computations, SNAP eligibility, and medical eligibility.
- Perform other duties as assigned or required that are reasonably within the scope of the listed duties.
Benefits
- Pension program
- Group health, life, dental, and vision insurance
- Three paid personal business days annually
- Twelve paid sick days annually, with unused sick days carrying over from year to year
- Ten to twenty-five paid vacation days annually; ten days in the first year of employment
- Thirteen paid holidays annually, and fourteen in even-numbered years
- Flexible work schedules when available and dependent on the position
- Twelve weeks of paid parental leave
- Deferred compensation supplemental retirement plan
- Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
- Eligibility for the Federal Public Service Loan Forgiveness Program
- Eligibility for GI Bill training and apprenticeship benefits for qualifying veterans
- Five percent salary differential for bilingual positions
- Commuter Savings Program in Chicago
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
