Social Services Assistant - Albuquerque Opportunity Center

Heading Home•Albuquerque, NM

25d•$17 - $19

About The Position

The Social Services Assistant I coordinates social service activities and directly assists and supports Heading Home shelter residents with their day-to-day needs. The role supports shelter operations and contributes to a safe and comfortable environment for residents. The position is non-exempt and reports to the Program Manager. Salary is dependent on qualifications. Available schedules are day shift (8:00 a.m. to 4:00 p.m.), swing shift (4:00 p.m. to 12:00 a.m.), and overnight shift (12:00 a.m. to 8:00 a.m.).

Requirements

Minimum of a high school diploma or GED.
Practical experience working with people in customer service or a related field is required.
Ability to communicate effectively orally and in writing in English.
Ability to remain composed in difficult situations.
Strong attention to detail.
Strong organizational and multitasking abilities.
Ability to meet deadlines and prioritize competing demands.
Data entry and file management experience.
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to maintain a clean and organized workspace.
Reliability and ability to work as a team player.
Valid driver's license and reliable transportation.
Ability to navigate stairs, ladders, ramps, and uneven terrain.
Must become CPR/First Aid trained within 90 days of hire.

Nice To Haves

Prior experience working with individuals experiencing homelessness and mental illness is preferred.
At least one year of experience working with the unhoused population is preferred.
De-escalation, trauma-informed care, or similar training is highly desired.
Excellent communication and interpersonal skills, strategic thinking, quick action, and ability to work well with others across a broad range of situations.

Responsibilities

Support the shelter team in coordinating shelter services.
Assist with and coordinate transportation when needed.
Direct new residents to their assigned spaces and provide an orientation to the shelter facility.
Maintain rapport with residents to facilitate a safe and comfortable environment.
Maintain accurate resident counts and file documentation.
Communicate directly with the supervisor, security personnel, and other staff.
Conduct daily check-ins with residents.
Monitor all spaces and conduct daily room and bed checks.
Arrange room or dorm cleaning between clients and staff.
Arrange linen exchanges between clients and staff.
Serve as liaison for food delivery.
Enforce resident policies and procedures.
Represent and promote Heading Home positively and professionally.
Maintain good attendance and punctuality.
Attend staff and agency meetings as required.
Maintain professional boundaries with clients and staff.
Read, understand, and comply with policies in the Heading Home Employee Handbook.
Perform other duties as assigned.