Case Manager I - Albuquerque Opportunity Center

Heading Home•Albuquerque, NM

7d•$22 - $25

About The Position

The Case Manager I serves as a bridge between clients and essential community resources. The role provides supportive case management to individuals and families participating in Heading Home programs, responding to client needs through community resources, supportive services, referrals, and interventions. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, education, peer support, and other community-based needs.

Requirements

High school diploma or GED.
At least one year of direct service or case management experience.
Knowledge of community resources.
Ability to foster client relationships.
Excellent written and oral communication skills.
Highly organized, detail-oriented, and reliable, with good time management skills and the ability to meet deadlines.
Excellent computer and keyboarding skills.
Ability to maintain positive interpersonal skills across a broad range of professional situations.
Valid driver’s license and reliable transportation.
Ability to navigate stairs, ladders, ramps, and uneven terrain.
Must become CPR/First Aid trained within 90 days of hire.

Nice To Haves

Specialized training in client engagement, motivational interviewing, conflict resolution, harm reduction, and trauma-informed care.
Bilingual Spanish language skills.
Prior work experience with individuals experiencing homelessness.

Responsibilities

Conduct initial assessments to determine clients’ needs.
Provide appropriate referrals.
Prepare DAP notes and maintain confidential case records.
Enter client data, notes, and information into an electronic database or portal.
Collaborate and consult with service providers and community partners on resource-related issues.
Connect clients with community partners for mental health services and treatment, if needed, and substance use management.
Assist clients in obtaining identifying documents, such as birth certificates and driver's licenses.
Assist clients with basic money management and independent living skills.
Assist clients with housing opportunities.
Provide client status updates and discharge information.
Transport clients as needed to support their success in Heading Home programs.
Participate in case staffing.
Represent and promote Heading Home positively and professionally; maintain good attendance and punctuality; attend required staff and agency meetings; maintain professional boundaries; and comply with the Employee Handbook.
Perform other duties as assigned for optimal client support.