Social Services Analyst 3-EC

State of Louisiana • Baton Rouge, LA

4d • Onsite

About The Position

The Social Services Analyst 3 is a complex professional role within the Louisiana Department of Education’s Child Care Assistance Program (CCAP), dedicated to implementing Act 3. The position works to remove barriers to high-quality childcare for at-risk families and help ensure young children are ready to learn when they enter kindergarten. Located in the Office of Early Childhood Operations in Baton Rouge, the role combines data analysis, family advocacy, case development, and eligibility determinations requiring an understanding of complex federal funding regulations.

The position serves as a lead worker, coaching and training lower-level analysts and identifying work areas that need improvement or corrective action. It also contributes to the development of procedures to improve workflow efficiency and quality control within the state’s unified Early Childhood Network. The analyst interprets and applies regulations, handles customer complaints, consults with families about their needs, and uses systems including OnBase, CAPS, and TIPS.

The person hired is expected to regularly report to the Baton Rouge office. Workdays are Monday through Friday; work hours will be determined. The appointment may be probational or promotional, and the position does not participate in a Career Progression Group. Salary is determined based on qualifications and experience.

Requirements

• Five years of experience in social services; or six years of full-time experience in any field plus two years of experience in social services; or a bachelor's degree plus two years of experience in social services; or an advanced degree in a social sciences field plus one year of experience in social services.
• Ability to interpret and apply complex federal and state regulations to ensure families receive correct benefits.
• Ability to think critically, analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Ability to follow, reinforce, adapt, or develop policies and procedures in accordance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.
• Ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.
• Relevant education and experience must be detailed in the online application; resumes are not accepted in lieu of completed education and experience sections.

Responsibilities

• Interpret and apply complex federal, state, and local regulations to ambiguous, high-stakes cases, ensuring eligibility and program determinations are defensible, consistent, and free of bias.
• Represent the agency during internal, state, and federal compliance audits; facilitate file reviews, clarify discrepancies, and implement corrective action plans as needed.
• Triage and manage a dynamic, high-volume caseload, assessing family risk factors and urgent safety or basic-needs emergencies to allocate resources effectively.
• Coach and train lower-level analysts.
• Identify work areas needing improvement and corrective action.
• Develop procedures to improve workflow efficiency and quality control.
• Address customer complaints and consult with families about their needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed