Social Services & Administrative Coordinator

The Salvation Army Southern California•Lewiston, ID

13d•Onsite

About The Position

The Social Services & Administrative Coordinator provides administrative support to the Department Head and Social Services department, coordinating crisis services for individuals and families in need. This includes direct financial and in-kind assistance, referrals to partner agencies, and support to Corps Officers with administrative tasks and general office management. The role responds to client requests, determines eligibility for assistance, coordinates material assistance and referrals, maintains service and expense records, and collaborates with volunteers and local agencies. It also supports office operations, financial and donation processes, events, and other duties assigned by Corps Officers. The position is based in person at The Salvation Army Lewiston Corps in Lewiston, Idaho, and works Monday through Friday. The Salvation Army is a Christian organization whose mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination. The organization is an equal opportunity employer.

Requirements

High school diploma or GED required.
Understanding of and willingness to abide by The Salvation Army’s mission, philosophy, and practices, and to represent The Salvation Army in the community.
Ability to understand and comply with The Salvation Army policies for funding dispersal.
Ability to discern and make appropriate service decisions.
Ability to consistently and compassionately meet clients’ physical, emotional, and spiritual needs through direct assistance or referral.
Willingness to work collaboratively with local nonprofits and resource networks.
Ability to learn online Salvation Army tools required for the position.
Ability to communicate effectively with a diverse client population.
Strict adherence to client confidentiality and ability to keep information confidential.
Ability to work efficiently under pressure and maintain poise in a fast-paced environment.
Ability to complete and adhere to Protecting the Mission requirements and guidelines, including passing a TSA background check.
Attention to detail.
Basic office and computer knowledge, including Excel, Word, PowerPoint, fax, phone, and email.
Self-starter who can work well with a team.
Strong verbal and written English communication skills and excellent telephone skills.
Customer service mindset.
General accounting or bookkeeping knowledge.
Proficient typing skills.
General knowledge of business protocols or willingness to learn them.
Money-handling experience and accurate counting ability.
Valid Washington or Idaho driver’s license, ability to pass Salvation Army motor vehicle report standards, and at least three years of experience as a licensed driver.
Working knowledge of integrated database applications and ability to use new software programs with basic training.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; frequently bend, stoop, reach, push, pull, and lift; and safely lift up to 25 pounds.
Ability to operate a telephone and desktop or laptop computer, understand written information, and perform essential driving duties safely and in a timely manner.

Nice To Haves

College degree preferred.
Two or more years of experience in social work or a related field preferred.

Responsibilities

Respond to client questions and requests received in person, by email, and by phone.
Determine eligibility for assistance according to established guidelines.
Prepare material assistance for clients during designated hours, coordinating with the Salvation Army thrift store and maintaining the food pantry according to state and local requirements for commodities and food preservation.
Work with volunteers to interview clients and prepare individual types of assistance.
Coordinate with other agencies in the LC Valley to maintain up-to-date information.
Refer clients to appropriate internal and external resources for short-term and longer-term needs.
Attend workshops, conferences, and meetings as assigned by Corps Officers.
Accurately enter client and service data.
Maintain and update records, filing systems, and the digital database for Social Services expenses.
Perform service outreach when possible in coordination with Corps Officers.
Sort, process, and record incoming mail from the P.O. Box and office lockbox.
Pay Corps bills and track expenses and records in the accounts payable system.
Manage donations and local banking under the oversight of Corps Officers and DHQ.
Use phone and email daily to respond to general business and operational questions.
Provide support services to Corps Officers and other staff as needed.
Assist with special events, community events, and holiday programs as assigned.
Operate Salvation Army vehicles when required for administrative tasks.
Perform other job-related tasks and functions as assigned.