Social Services & Administrative Coordinator

Salvation Army Careers•Lewiston, ID

12d•Onsite

About The Position

The Social Services & Administrative Coordinator provides administrative support to the Department Head and Corps Officers, helps manage general office operations, and coordinates crisis services for individuals and families. The role includes determining eligibility for assistance, arranging direct financial and in-kind support, maintaining the food pantry, coordinating volunteers, and referring clients to relevant community resources. The position represents The Salvation Army in the community and is expected to uphold its mission, philosophy, and practices while meeting clients’ physical, emotional, and spiritual needs without discrimination. The coordinator also handles client and office records, data entry, expenses, incoming mail, bill payments, donations, and local banking under the oversight of Corps Officers and DHQ. The role provides general phone and email support, assists with outreach and events, and operates Salvation Army vehicles as required. Work is in person at The Salvation Army Lewiston Corps in Lewiston, Idaho, Monday through Friday, primarily in a normal office environment with some driving for deposits and mail.

Requirements

High school diploma or GED required.
At least two years of experience in Social Work or a related field preferred.
Understand and be willing to abide by The Salvation Army’s mission, philosophy, and practices, and represent the organization in the community.
Understand and comply with The Salvation Army policies for funding dispersal.
Use sound judgment to determine appropriate services for clients.
Demonstrate consistency and compassion in addressing clients’ physical, emotional, and spiritual needs, directly or through referrals.
Work collaboratively with local nonprofits and resource networks.
Learn online Salvation Army tools required for the position.
Communicate effectively with a diverse client population.
Maintain strict client confidentiality.
Work efficiently under pressure and in a fast-paced environment while maintaining poise.
Complete and comply with Protecting the Mission requirements and guidelines, including passing a Salvation Army background check.
Have attention to detail and basic office and computer knowledge, including Excel, Word, PowerPoint, fax, phone, and email.
Be self-motivated and work well with a team.
Demonstrate strong verbal and written English communication and excellent telephone skills.
Have a customer-service mindset.
Have general accounting or bookkeeping knowledge and proficient typing skills.
Have general knowledge of business protocols or willingness to learn them.
Have money-handling experience and accurately count money.
Hold a valid Washington or Idaho driver’s license, meet Salvation Army motor vehicle report standards, and have at least three years of licensed driving experience.
Have working knowledge of integrated database applications and the ability to learn new software programs with basic training.
Be able to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; frequently bend, stoop, reach, push, pull, and lift; and safely lift up to 25 pounds.
Be able to operate a telephone and desktop or laptop computer, understand written information, and perform essential driving duties safely and on time.
Be able to perform essential duties with or without reasonable accommodation.

Nice To Haves

College degree preferred.

Responsibilities

Respond to client questions and requests received in person, by email, and by phone.
Determine client eligibility for assistance according to established guidelines.
Prepare material assistance for clients and coordinate with the Salvation Army thrift store.
Maintain the food pantry according to state and local standards for commodities and food preservation.
Work with volunteers to interview clients and prepare assistance.
Coordinate with other agencies in the LC Valley to maintain current resource information.
Refer clients to appropriate internal and external resources for short-term and long-term needs.
Attend workshops, conferences, and meetings as assigned by Corps Officers.
Enter accurate data about clients and services provided.
Maintain and update records, filing systems, and the digital database for Social Services expenses.
Conduct service outreach when possible in coordination with Corps Officers.
Sort, process, and record incoming mail from the P.O. Box and office lockbox.
Pay Corps bills and track expenses and records in the accounts payable system.
Manage donations and local banking under the oversight of Corps Officers and DHQ.
Use phone and email to respond to general business and operational questions.
Provide support services to Corps Officers and other staff as needed.
Assist with special events, community events, and holiday programs as assigned.
Operate Salvation Army vehicles when required for administrative tasks.
Perform other job-related tasks and functions as assigned.