Social Service Program Director - Visit Coach Program

DISPUTE RESOLUTION CENTER INC•City of Middletown, NY

10d•$26 - $28

About The Position

The Social Service Program Director manages and oversees a Visit Coach Program that provides supervised, coached visits for parents whose children have been removed from their home. The role includes supervising program staff, hiring and training visit coaches, coordinating referrals, observing and documenting court-ordered parent-child visits, and ensuring that program procedures and requirements are followed. The director also oversees program reporting, transportation logistics and vehicle maintenance, car seat training, and staff continuing education. A bachelor's degree is required.

Requirements

Bachelor's degree.
Complete orientation and training and pass a background check.
Sufficient knowledge of conditions that require supervised visitation, including domestic violence, child abuse, child neglect, chemical dependency, and/or mental illness.
Ability to maintain confidentiality.
Ability to see and hear all interactions during supervised visits.
Dependability and strong attention to detail.
Good judgment, maturity, common sense, and a high degree of responsibility.
Act in a non-discriminatory manner toward all clients, regardless of age, sex, race, national origin, religion, physical handicap, political affiliations, social or economic status, affliction preference, or sexual orientation.

Responsibilities

Manage, supervise, and provide oversight to the Visit Coach Program and its staff.
Interview, hire, and train visit coaches.
Receive referrals from referring institutions.
Coach parents during visits in accordance with training.
Observe parents and children during court-ordered visits and document their interactions; documentation may be provided to courts, case workers, clients, and lawyers to help determine parenting time.
Intervene in visits when visitation rules are not followed.
Arrive on time for scheduled shifts.
Follow procedures for transitioning and supervising children.
Prepare visitation rooms before families arrive at the center, when relevant.
Maintain documentation and reports required by referring institutions.
Produce monthly, quarterly, and annual reports required by contracts.
Maintain logs and schedules for vehicles used to transport children and parents.
Occasionally transport children and/or parents in company-owned vehicles.
Supervise vehicle maintenance and service.
Manage car seat training requirements.
Ensure staff comply with annual continuing education requirements.
Perform other minor program-related tasks as requested by the Executive Director.