Social Service Counselor 1 - 3

State of Louisiana•Elmwood, LA

About The Position

The Social Services Counselor 3 (Centralized Care Coordinator) promotes timely access to appropriate care by supporting referred individuals from initial referral through engagement in services and maintaining contact with referral sources to provide follow-up and requested documentation. The counselor maintains in-depth knowledge of JPHSA services and programs, reports to the Centralized Care Coordination Supervisor within the Executive Administration Division, and serves on the Centralized Care Coordination team. The role gathers information from newly referred individuals and/or family members, assesses needs and barriers to care, connects individuals with appropriate services, schedules and tracks appointments, helps resolve barriers, and coordinates information between providers and referral sources. It also provides education about the care coordination process and maintains accurate, timely documentation in the Electronic Health System.

Requirements

Three years of social services experience, or six years of full-time experience in any field, or a bachelor’s degree.
For experience substitution, each 30 semester hours from an accredited college or university counts as one year toward the six years of full-time experience in any field; substitution is limited to 120 semester hours, or four years.
Positions providing addictive disorder counseling or prevention services require certification or eligibility for certification from the Addictive Disorder Regulatory Authority (ADRA) or its successor.

Responsibilities

Gather information from newly referred individuals and/or family members to assess needs and identify barriers to care.
Obtain demographic and insurance information and supporting documentation as appropriate.
Link individuals to appropriate internal and external services, making recommendations and referrals as appropriate using the JPHSA Referral Form.
Schedule appointments as appropriate and track individuals’ progress toward engagement in services.
Serve as a point of contact for individuals and their families until discharge from the Care Coordination program.
Help resolve barriers, using community and natural supports to the fullest extent possible.
Notify designated service delivery staff of required services, including interpreter, transportation, or prescription assistance when appropriate.
Serve as a point of contact for referral sources and JPHSA providers.
Coordinate information and feedback between providers and referral sources as requested, including treatment recommendations, progress, and appointment attendance.
Educate internal and external referral sources about the care coordination process.
Document communications and communication attempts in the Electronic Health System using the CCC SOAP note within one business day.
Document, as appropriate, treatment barriers, interventions used, services provided, and the individual’s response to intervention.