Community Service Professional 1-3

State of Louisiana • Monroe, LA

4d • Onsite

About The Position

Northeast Delta Human Services Authority is seeking a Community Service Professional to serve individuals with disabilities in Region VIII within its community service division. The role requires knowledge of policies and procedures across multiple statewide program elements and the ability to establish and maintain good rapport with individuals served by the agency.

The incumbent coordinates intake and referral activities for individuals and families seeking access to EarlySteps and other developmental disability services and supports, as applicable. This includes receiving and processing referrals, gathering and documenting intake information, identifying potential service needs, explaining available programs and community resources, and facilitating referrals to appropriate service systems. The position works collaboratively with families, healthcare providers, community partners, and OIDD personnel to support timely access to services and ensure intake activities comply with established policies, procedures, and program requirements.

The position is located at the Developmental Disabilities Services Office, 2324 Armand Connector, Monroe, Louisiana 71201. Vacancies may be filled at the Community Service Professional 1, 2, or 3 level depending on the selected applicant’s experience. NEDHSA is a designated National Health Service Corps-approved site; eligible clinicians may apply to the NHSC Loan Repayment Program. For an initial two years of full-time clinical practice, NHSC may pay up to $50,000. The posting defines full-time clinical practice as at least 40 hours per week for a minimum of 45 weeks per year.

Requirements

• One of the following qualification paths: four years of experience providing health or developmentally disabled services, counseling, health care management, or social services; six years of full-time work experience plus one year of such relevant experience; a bachelor's degree plus one year of such relevant experience; or an advanced degree in a social sciences field, nursing, public health, public, hospital, or health administration, speech-language pathology or communication sciences and disorders, or physical, occupational, recreational, or music therapy.
• Maintain good rapport with individuals served by the agency.
• Understand and apply policies and procedures for multiple statewide program elements.
• Experience may be substituted toward the six years of full-time work experience in any field at one year per 30 semester hours from an accredited college or university, up to 120 semester hours and four years.

Responsibilities

• Serve as an initial point of contact for individuals, families, healthcare providers, community organizations, and other referral sources.
• Obtain and document demographic information, referral details, presenting concerns, and other information needed to initiate intake.
• Review referrals for completeness and obtain additional information as needed.
• Enter and maintain referral information in designated electronic systems.
• Interview individuals and families about developmental concerns, functional needs, existing supports, and available resources.
• Complete designated intake questionnaires and screening activities in accordance with program requirements.
• Identify potential needs requiring additional assessment, consultation, or referral.
• Help individuals and families understand program processes, referral requirements, and next steps.
• Communicate with Early Steps personnel, OIDD regional staff, Local Governing Entities, healthcare providers, and other partner agencies about referrals and intake activities.
• Review records for accuracy, completeness, and compliance with established procedures.
• Maintain information needed to support reporting on referral volumes, processing timelines, and other performance measures.
• Participate in required training regarding Early Steps, developmental disability services, intake procedures, and applicable program requirements.
• Perform other related duties as assigned.

Benefits

• Eligible clinicians at the NHSC-approved site may apply to the NHSC Loan Repayment Program; NHSC may pay up to $50,000 for an initial two years of full-time clinical practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed