Community Service Professional 1 - 3

State of Louisiana • Elmwood, LA

2d

About The Position

The Jefferson Parish Human Services Authority (JPHSA) Developmental Disabilities Community Services (DDCS) Division provides services and supports to help individuals with intellectual and developmental disabilities live in the least restrictive environments and participate as fully as possible in their communities. The DDCS EarlySteps Single Point of Entry (SPOE) Service Coordinator coordinates intake and referral activities for individuals and families seeking EarlySteps and other applicable developmental disability services and supports.

The role receives and processes referrals, gathers and documents intake information, identifies service needs, provides information about available programs and community resources, facilitates eligibility determination, and supports families throughout the evaluation process. The incumbent works with families, healthcare providers, community partners, and OIDD personnel to support timely access to services, completion of the initial Individualized Family Service Plan (IFSP), and transition to the Family Support Coordination (FSC) agency. Work is conducted in accordance with IDEA Part C, the Louisiana EarlySteps Practice Manual, established policies and procedures, and applicable federal and state regulations.

This position is part of a career progression group and may be hired at level 1, 2, or 3. The work schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday. Salary is determined by qualifications and experience.

Requirements

• Four years of experience providing health or developmentally disabled services, counseling, health care management, or social services; or six years of full-time work experience plus one year of such relevant experience; or a bachelor's degree plus one year of such relevant experience; or an advanced degree in a qualifying field.
• Qualifying advanced-degree fields include social sciences, nursing, public health, public/hospital/health administration, speech-language pathology or communication sciences and disorders, and physical, occupational, recreational, or music therapy.
• For the six years of full-time work experience in any field, each 30 semester hours earned from an accredited college or university may substitute for one year of experience, up to 120 semester hours and four years of substitution.
• Relevant education and experience must be included in the application; resumes are not accepted in lieu of completed education and experience sections.

Responsibilities

• Promptly receive, review, and process referrals from physicians, hospitals, families, healthcare providers, community agencies, childcare providers, and other referral sources for individuals seeking EarlySteps and other designated OIDD programs.
• Enter, track, and maintain referral information and contact notes in designated electronic systems, ensuring intake activities are documented and completed within applicable program timeframes.
• Establish trusting, family-centered relationships that respect each family's culture, language, priorities, and preferences.
• Conduct preliminary intake interviews with individuals and families to gather information about developmental concerns, functional needs, existing supports, available resources, and immediate service needs.
• Complete designated intake questionnaires and screening activities to identify potential needs for further assessment, consultation, or referral.
• Provide information and guidance about developmental disability programs, eligibility requirements, referral processes, community resources, and available service options.
• Coordinate intake and referral activities and support families during the evaluation process.
• Collaborate with families, healthcare providers, community partners, and OIDD personnel to support timely service access, completion of the initial IFSP, and transition to the FSC agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level