Social Producer / Community Manager

OnePay

3d•Remote

About The Position

OnePay is a consumer fintech company dedicated to improving the financial lives of millions of Americans by offering an all-in-one financial services platform. This platform integrates banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto. OnePay also partners with employers and gig platforms to embed financial services. Backed by Walmart and Ribbit Capital, OnePay operates at a significant scale and is looking for driven individuals who are ready to move fast and contribute to building a category-defining company. The company culture emphasizes speed, urgency, exceptional performance, low ego, and operating effectively in a dynamic environment.

Requirements

5+ years of experience in social media, community management, or customer engagement within a consumer tech or fintech environment
Strong written communication skills with the ability to adapt tone and voice across audiences and situations
Experience managing high-volume inbound interactions and navigating sensitive or escalated customer conversations
Ability to synthesize qualitative feedback into actionable insights for product and marketing teams
Familiarity with social media management and listening tools
Drive and proactivity – everyone here is a builder and executor

Responsibilities

Manage and respond to comments, DMs, and social interactions with speed, clarity, and a human voice that reflects our brand
Triage and escalate customer issues to Support and Product teams, ensuring timely follow-up and closing the loop with users
Proactively engage with our community to spark conversation, highlight real user stories, and build advocacy
Monitor sentiment across channels, identifying trends, risks, and opportunities, and sharing insights with cross-functional partners
Partner with Marketing and Product teams to ensure consistent messaging and a seamless customer experience