Social Navigator II

United Way for Southeastern Michigan•Detroit, MI

12d

About The Position

United Way for Southeastern Michigan (UWSEM) works with community partners, donors, and nonprofits to support education, economic stability, and health across Southeastern Michigan. The Social Navigator II works in a multidisciplinary capacity to meet eligible individuals and families where they are and facilitate access to supportive, holistic, wrap-around services through a whatever-it-takes approach. The role may provide logistical support, connections to entitlements, informal counseling, curated information and referrals, program enrollment and follow-up, and collaboration with community and inter-agency partners. Services may be delivered by phone, in the field, or while collocated with a partner organization. In-person days and events are expected as determined by the team. Applicants must live within Southeast Michigan.

Requirements

High school diploma required.
At least three years of experience in a high-volume call center and/or high-volume case management or care coordination.
Experience working successfully with and on behalf of clients with low incomes.
Ability to work successfully in a fast-paced, sometimes stressful environment.
Person-centered communication, listening, customer service, and problem-solving skills, including by telephone and in person.
Ability to meet high-output KPI metrics.
Exceptional attention to detail and accuracy in reporting.
Ability to work well with others and communicate issues effectively.
Exemplary work ethic and professionalism.
Solid computer skills, including MS Word, Outlook, Excel, internet searches, and contact management and/or case management systems.
Excellent written and verbal communication skills.
Must live within Southeast Michigan.
Willingness to participate in Community Health Worker training.

Nice To Haves

College degree, preferably with coursework in social services, social justice, and/or social work.
Training as a Community Health Worker.
Alliance of Information and Referral Systems (AIRS) CRS certification.

Responsibilities

Provide logistical support to eligible individuals and families.
Connect individuals and families to entitlements and supportive services.
Provide informal counseling, curated information, and referrals.
Support program enrollment and follow up with participants.
Collaborate with community and inter-agency partners.
Provide other relevant services needed by eligible individuals or families.
Deliver services by phone, in the field, or while collocated with a partner organization.
Provide individualized, person-centered care to households and individuals.
Meet Key Performance Indicator (KPI) metrics and report accurately.
Mentor and support team members in other departments.