Social Media Manager (AXS)

AXS•Los Angeles, CA

18h•Onsite

About The Position

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role Our new Social Media Manager will be responsible for leading AXS's social media presence through both strategy and hands-on execution, with a focus on culturally relevant, fan-first content. The Social Media Manager will oversee day-to-day channel management, ensuring content is timely, engaging, and optimized for performance. This role will create and publish social-first content, including concepting, shooting, and editing particularly short-form video while leveraging knowledge of platform trends and best practices. The role will also engage directly with online communities to build meaningful connections with fans. This role will collaborate with international social teams as a subject matter expert, sharing insights and best practices to support global alignment. The role will also contribute to influencer and creator marketing efforts and support campaigns within the live entertainment space.

Requirements

BA/BS Degree (4-year) Marketing, Communications, related field
5+ years of experience creating content in fast-paced, culturally relevant environments such as entertainment, music, sports, or media brands or within an agency is strongly preferred.
Strong knowledge of major social media platforms (Instagram, TikTok, X, Facebook, LinkedIn), including best practices, algorithms, and emerging features.
Deep understanding of social-first content, particularly short-form video, and what drives engagement across platforms.
Skilled in content creation, including concepting, shooting, and editing using tools such as Adobe Creative Suite, Canva, or native platform tools.
Excellent copywriting skills, with the ability to adapt tone and voice across platforms and audiences.
Strong community management skills, including the ability to engage thoughtfully with fans and navigate sensitive or high-visibility interactions with sound judgment.
Ability to analyze social performance data and translate insights into actionable recommendations in partnership with analytics team.
Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
Ability to collaborate effectively across cross-functional teams, including marketing, creative, and partnerships.
Strong awareness of cultural trends, internet behavior, and the evolving social media landscape.
Self-starter with the ability to take ownership, move quickly, and adapt to changing priorities.

Responsibilities

Manage the North America social media strategy across key platforms (Instagram, TikTok, X, Facebook, LinkedIn), aligning channel approach with broader business, marketing, and brand objectives.
Lead the development and execution of integrated social campaigns that support ticket sales, partnerships, and brand initiatives, ensuring social is effectively leveraged as a core marketing channel.
Develop and oversee content strategy and editorial planning, balancing always-on programming, campaign support, and real-time, trend-driven content opportunities.
Concept, produce, and optimize social-first content (including short-form video), ensuring creative output is platform-native, high-performing, and aligned with audience behavior and cultural trends.
Exercise real-time judgment in managing high-visibility social interactions, including community engagement, brand voice management, and escalation of sensitive or reputational risks.
Analyze performance data and translate insights into actionable strategies that improve engagement, audience growth, and conversion, partnering cross-functionally to inform broader marketing decisions.
Serve as a subject matter expert for social media, advising internal stakeholders and international teams on best practices, platform trends, and strategic opportunities.
Drive cross-functional alignment with marketing, partnerships, communications, and creative teams to ensure cohesive messaging and maximize campaign impact.