Contract Social Media Manager

Talkdesk•Boston, MA

21h•Onsite

About The Position

Talkdesk is seeking a part-time social media contractor to manage our social media presence for 20 to 30 hours per week for approximately 10 weeks, starting in early May. This role focuses on execution, coordination, and community management, ensuring our content calendar stays active and internal requests are handled efficiently.

Requirements

Expert-level use of Sprout Social for scheduling and advocacy.
Experience with Jira, Slack, and Asana for task management and communication.
Strong ability to mimic brand voice and adapt messaging for different platforms.
Familiarity with UTM building and AI-assisted content generation.

Responsibilities

Organize and schedule content across LinkedIn, X, Facebook, and Instagram using Sprout Social.
Write original LinkedIn copy that follows the established Talkdesk brand voice, then adapt it for other social channels.
Ensure every post utilizes a social-specific URL generated via a UTM Builder.
Execute posting schedules based on content type: major launches, minor updates, and a specific pre/during/post-event cadence.
Conduct community management sweeps daily.
Like and respond to all positive content, reshares, and comments from both partners and customers to maintain neutral, high-quality engagement.
Monitor inbound DMs.
Monitor Jira for new video clip notifications.
Upload videos to YouTube and generate descriptions using the YouTube Description Creator.
Monitor and organize requests coming from email, Jira, Slack, and Asana into the Master Content Calendar.
Label and color-coordinate new content and use "evergreen" posts to fill scheduling gaps.
Participate in weekly 1:1s and syncs.