Contract Social Media Manager

Talkdesk • Boston, MA

19h • Onsite

About The Position

Talkdesk is seeking a part-time social media contractor to manage our social media presence for 20 to 30 hours per week for approximately 10 weeks, starting in early May. This role focuses on execution, coordination, and community management, ensuring our content calendar stays active and internal requests are handled efficiently. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Requirements

• Expert-level use of Sprout Social for scheduling and advocacy.
• Experience with Jira, Slack, and Asana for task management and communication.
• Strong ability to mimic brand voice and adapt messaging for different platforms.
• Familiarity with UTM building and AI-assisted content generation.

Responsibilities

• Organize and schedule content across LinkedIn, X, Facebook, and Instagram using Sprout Social.
• Write original LinkedIn copy that follows the established Talkdesk brand voice, then adapt it for other social channels.
• Ensure every post utilizes a social-specific URL generated via a UTM Builder.
• Execute posting schedules based on content type: major launches, minor updates, and a specific pre/during/post-event cadence.
• Conduct community management sweeps daily.
• Like and respond to all positive content, reshares, and comments from both partners and customers to maintain neutral, high-quality engagement.
• Monitor inbound DMs.
• Monitor Jira for new video clip notifications.
• Upload videos to YouTube and generate descriptions using the YouTube Description Creator.
• Monitor and organize requests coming from email, Jira, Slack, and Asana into the Master Content Calendar.
• Label and color-coordinate new content and use "evergreen" posts to fill scheduling gaps.
• Participate in weekly 1:1s and syncs.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• 401(k) plan
• Uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• 14 paid holidays each year.
• Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed