Social Media Manager

Montana-Dakota Utilities Co.•Bismarck, ND

7d•$73,460 - $91,830

About The Position

Responsible for placing safety as the #1 priority in the day-to-day work routine for self and others. The Social Media Manager is responsible for the strategic development, coordination, and execution of all social media communications for MDU Resources and its family of companies. The role provides centralized leadership for social media platforms, ensuring consistent messaging, customer engagement, brand alignment, cybersecurity compliance, and governance in coordination with Customer Experience (CXT) and Enterprise Information Technology (EIT). Under the direction of the department director, the position maintains the values of the corporation’s business units and reinforces those values through relevant social media content, customer engagement, and cybersecurity protocols. When necessary, the role implements social media crisis communications activities for MDU Resources and its companies. The position is based onsite in Bismarck, North Dakota, or Boise, Idaho, but a remote work location in the United States may be considered where MDU Resources is authorized to do business. Moderate travel of up to 25% is required. Hours are typically Monday through Friday, 8 a.m. to 5 p.m., with some extended or additional hours required as emergencies and customer needs arise. Candidates must be legally authorized to work in the United States without sponsorship, maintain a valid driver’s license, and complete pre-employment drug testing and background checks. The stated offer range is $73,460–$91,830. The application deadline is November 1, 2026.

Requirements

Bachelor’s degree in communications, marketing, journalism, or a related field, or equivalent working knowledge normally acquired through completion of such a degree.
Three years of experience in social media management, digital communications, or a related discipline.
Demonstrated experience managing and producing content for enterprise-level social media platforms, including content design, production, copywriting, audience engagement, and analytics reporting in a corporate or regulated environment.
Must be legally authorized to work in the United States; sponsorship is not considered.
Must maintain a valid driver’s license.
Must complete pre-employment drug testing and background checks.
Must take necessary measures to protect networks, devices, programs, and data from cyberattack, damage, or unauthorized access.

Nice To Haves

Experience in the regulated utility or energy industry.
Experience in crisis communications and real-time response environments.
Experience managing paid social media campaigns.
Experience with enterprise social media management platforms.
Proficiency in Adobe Creative Cloud programs.

Responsibilities

Place safety as the #1 priority in day-to-day work for self and others.
Develop and implement comprehensive social media strategies aligned with corporate and operating company objectives.
Manage and maintain all social media platforms, ensuring consistent messaging, tone, and brand alignment.
Monitor, respond to, and manage customer messages and comments in a timely manner, working with the Customer Experience team to provide accurate, customer-focused responses.
Develop and maintain bot responses to maximize customer satisfaction and support the Customer Experience team.
Develop and maintain integrated social media content calendars.
Create and publish engaging content across platforms.
Coordinate social media communications with Customer Experience and Enterprise Information Technology, including cybersecurity compliance and governance.
Maintain and reinforce the values of the corporation’s business units through relevant social media content, customer engagement, and cybersecurity protocols.
Implement social media crisis communications activities when necessary.
Perform other tasks and special projects as assigned.