Social Media Content Specialist - Bilingual French / English - Remote in Canada
About The Position
ICUC is a global leader in social media solutions with over 20 years of experience. The team comprises over 350 individuals across more than 35 countries, covering 50 languages 24/7. In an environment where change is the only constant, ICUC bridges the gap between brands and their audiences through communities and social platforms. Driven by a unique meritocracy-based culture, they emphasize the passion, expertise, and balance needed to achieve their goal: to be the best, they surround themselves with the best. This is an open opportunity for future roles, welcoming applications at any time. The role involves engaging in online conversations, creating engaging content, and fostering digital communities that are safe and welcoming. It requires flexibility to work various shifts, including evenings and weekends, with advanced proficiency in both English and French.
Requirements
- Bilingual (English and French) with advanced proficiency in English.
- Excellent written communication skills (spelling, grammar, clarity) in English and French with strong cultural awareness.
- Experience managing social platforms, specifically moderating and engaging.
- Ability to write for brands and adapt tone for different audiences.
- Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs).
- Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma).
- Strong organizational skills, reliability, and excellent customer service instincts.
- Access to reliable, high-speed internet suitable for remote work.
Responsibilities
- Moderate and respond to comments across client social channels using their unique brand voice.
- Write thoughtful, engaging content to spark conversations and drive engagement.
- Help maintain online communities that are safe, respectful, and aligned with client guidelines.
- Escalate issues, insights, or trends to the internal team when needed.
- Build a strong understanding of client brands, including their strategy, tone, and audience.
Benefits
- Range of medical, dental, RRSP, paid time off, and/or other benefits available to all hourly employees working at least 22 hours a week.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
