Social Media Community Manager and Moderator, French Canadian

Social Element•Quebec, QC

7d•Remote

About The Position

Social Element is seeking French Canadian Social Media Moderators and Community Managers to join their talent pool for an upcoming project. The agency focuses on making social media better by creating engaging content, ensuring safer online spaces, fostering connections, and making a significant impact. They aim to cultivate strong, genuine connections with brand audiences, build community, and spark engagement through meaningful interactions. The role involves actively monitoring social media channels to ensure all content reflects positively and authentically on the brand, navigating high volumes of content, and building a secure, positive, and inclusive community. This role is crucial for connecting with brand audiences in the French Canadian markets. While there are no immediate open positions, Social Element wants to connect with talented individuals for future opportunities.

Requirements

Strong French Canadian written skills.
Great level of English language and grammar.
Background experience in moderation, engagement, social customer care, and/or community management, either with a brand or digital agency.
Experience in using Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube.
Up-to-date knowledge of the latest social media trends and working knowledge of different audiences.
Confidence with digital technology and using a variety of tech tools and platforms.
Self-motivated and comfortable working remotely.
Operating system: Windows 11 / MAC OS X version 14 (Sonoma) or higher with Admin credentials.
At least 8GB RAM (16GB recommended).
Secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload recommended).
40 GB available HDD (SSD recommended).
A Webcam and headset.
Android or iOS device for 2FA.
A Facebook account may be required for SMS/SMM or FSD roles.
Use of a touchscreen monitor without a keyboard and a mouse is not allowed.

Nice To Haves

Flexibility and availability to work across weekdays, evenings, and weekends.

Responsibilities

Responding to complaints and queries on behalf of clients across various social media channels.
Engaging with the online audience in a timely, professional manner that resonates with the brand's tone of voice.
Ensuring a welcoming and judgment-free zone where consumers feel safe and respected.
Reviewing strong graphic images and written content that violates community guidelines.
Escalating content that falls within escalation processes (e.g., child safety, bomb threats).