SOC Operator

Securitas Security Services•San Jose, CA

About The Position

We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Requirements

Must possess a high school diploma or equivalent
Must have a valid guard card Work experience must include of the following:
Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs.
Ability to prioritize workload based on severity or effect on customer
Demonstrated high level of competency with security surveillance software and programs
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Ability to adapt in a dynamic work environment while possibly working under pressure
Alarm monitoring
CCTV monitoring
Camera surveillance
Archival video review
Answering phones; operate IP based telephone system
Radio Dispatch; use multi-channel communications
Radio and call logging
Incident Report information collection
Security Equipment functionality trouble ticket information gathered and submitted to correct support group
Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc..

Nice To Haves

One year or more experience working in a medium to High Volume emergency services dispatch center as a emergency services dispatcher (preferred)
One year or more experience working in Loss Prevention as a Asset Protection or Loss Prevention undercover agent with experience conducting video review, video down load, and live tracking of subjects (preferred)
One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security Monitoring system or similar security monitoring surveillance system to conduct security investigations and coordinate with stakeholders
One year or more experience creating request for service tickets to maintain security surveillance systems and access control systems (preferred)abased that REQUIREMENTS

Responsibilities

Alarm monitoring
CCTV monitoring
Camera surveillance
Archival video review
Answering phones
Radio Dispatch; use multi-channel communications or cell phones
Radio and call logging
Incident Report information collection
Incident Summary information collection and summary generation
Collect and input data for alarms, dispatch operations ect.
Incident Report information collection
Security Equipment functionality trouble ticket information gathered and submitted to correct support group
Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
Other duties as required or requested by Security Leadership