SOC Operator

Securitas Security ServicesSan Jose, CA
Onsite

About The Position

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. This role is crucial in helping to make the world a safer place by monitoring alarms and CCTV, among other essential functions.

Requirements

  • High school diploma or equivalent
  • Valid guard card
  • Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs.
  • Ability to prioritize workload based on severity or effect on customer
  • Demonstrated high level of competency with security surveillance software and programs
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt in a dynamic work environment while possibly working under pressure
  • Alarm monitoring
  • CCTV monitoring
  • Camera surveillance
  • Archival video review
  • Answering phones; operate IP based telephone system
  • Radio Dispatch; use multi-channel communications
  • Radio and call logging
  • Incident Report information collection
  • Security Equipment functionality trouble ticket information gathered and submitted to correct support group
  • Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
  • Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
  • Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

Nice To Haves

  • One year or more experience working in a medium to High Volume emergency services dispatch center as a emergency services dispatcher
  • One year or more experience working in Loss Prevention as a Asset Protection or Loss Prevention undercover agent with experience conducting video review, video down load, and live tracking of subjects
  • One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security Monitoring system or similar security monitoring surveillance system to conduct security investigations and coordinate with stakeholders
  • One year or more experience creating request for service tickets to maintain security surveillance systems and access control systems

Responsibilities

  • Alarm monitoring
  • CCTV monitoring
  • Camera surveillance
  • Archival video review
  • Answering phones
  • Radio Dispatch; use multi-channel communications or cell phones
  • Radio and call logging
  • Incident Report information collection
  • Incident Summary information collection and summary generation
  • Collect and input data for alarms, dispatch operations etc.
  • Security Equipment functionality trouble ticket information gathered and submitted to correct support group
  • Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
  • Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
  • Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
  • Other duties as required or requested by Security Leadership

Benefits

  • Weekly pay
  • Competitive benefits
  • Flexible schedules
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work
  • Accessing earned wages on a daily basis, prior to payday (restrictions and fees may apply)
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