SOC Operator Flex Officer

Securitas Security Services • Lehi, UT

2d • Onsite

About The Position

At Securitas, we are leading the transformation of the security industry
globally. With our business operations in 45 markets and capabilities we provide
specialized guarding services and world class tech-enabled security to our
prestigious clients. Our protective services, developed together with our
clients, are designed to incorporate a high degree of technology content. 

Securitas plays an essential role for our clients and in society. The GSOC
Operator Flex Officer position helps maintain a safe and secure environment for
our clients by providing centrally managed law enforcement radio monitoring with
event logging and recording, alarm monitoring of intrusion detection systems,
and emergency dispatch, incident reporting and analysis, and remote alarm panel
programming.

Requirements

• 18 years of age or older.
• High School Diploma or GED Required.
• Standard computer / technology skills needed.
• Must be able to provide exceptional customer service to our clients and their guests.
• 1-2 Years SOC/ GSOC/ Customer Service Call Center Experience.
• Dispatch and EMS Escalations, Awareness concerning Access Control Security Concepts.
• Leadership (accountable, metric driven, goal oriented).
• Resourceful, independent & flexible to Client/ Operational support engagements.
• Must be able to interact with a wide range of individuals in a professional manner.
• All candidates must be able to pass a drug test and background check!
• Weekend and holiday availability needed.
• Ability to work flexible schedules.

Nice To Haves

• Conflict resolution and de-escalation skills a plus.

Responsibilities

• Provide security for short-term special security assignments.
• Support staffing requirements at accounts during shortages due to vacations, call-offs, no shows, holidays, etc.
• Exposure to utilization directly over various Security Incident Management Tools i.e. Alarm Management, CCTV, geo-fencing applications, Geo-political Intel/ Risk Intelligence applications etc
• Provide high level customer service to our clients & their guests.

Benefits

• Medical, Dental, Vision, Life, AD&D, &  Disability Insurance, Plus 401K Options
• Paid Time Off
• Weekly Pay
• Employee Referral Program
• Virtual Medical Appointments with Telemedicine
• Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training
• Pet Daycare Discounts
• Employee Assistance Program & So Much More!
• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED