SOC Operator Flex Officer

Securitas • Lehi, UT

1d • $25

About The Position

GSOC Operator Flex Officer We offer a full benefits package, PTO, weekly pay, and more! Location: Lehi, UT Rate: $24.50/Hour At Securitas, we are leading the transformation of the security industry globally. With our business operations in 45 markets and capabilities we provide specialized guarding services and world class tech-enabled security to our prestigious clients. Our protective services, developed together with our clients, are designed to incorporate a high degree of technology content. Securitas plays an essential role for our clients and in society. The GSOC Operator Flex Officer position helps maintain a safe and secure environment for our clients by providing centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming.
Typical Flex Officer Objectives: Provide security for short-term special security assignments. Support staffing requirements at accounts during shortages due to vacations, call-offs, no shows, holidays, etc. Exposure to utilization directly over various Security Incident Management Tools i.e. Alarm Management, CCTV, geo-fencing applications, Geo-political Intel/ Risk Intelligence applications etc Weekend and holiday availability needed. Ability to work flexible schedules. Provide high level customer service to our clients & their guests. Our GSOC Operator Flex Officer positions are highly sought after. If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this is a great fit for you; if not, this is an exciting introduction to a career in the security industry.

Requirements

• 18 years of age or older
• High School Diploma or GED Required
• Standard computer / technology skills needed
• Must be able to provide exceptional customer service to our clients and their guests
• 1-2 Years SOC/ GSOC/ Customer Service Call Center Experience
• Dispatch and EMS Escalations, Awareness concerning Access Control Security Concepts
• Leadership (accountable, metric driven, goal oriented)
• Resourceful, independent & flexible to Client/ Operational support engagements
• Conflict resolution and de-escalation skills a plus
• Must be able to interact with a wide range of individuals in a professional manner
• All candidates must be able to pass a drug test and background check!
• Weekend and holiday availability needed
• Ability to work flexible schedules

Nice To Haves

• Conflict resolution and de-escalation skills a plus

Responsibilities

• Providing centrally managed law enforcement radio monitoring with event logging and recording
• Alarm monitoring of intrusion detection systems
• Emergency dispatch, incident reporting and analysis
• Remote alarm panel programming
• Provide security for short-term special security assignments
• Support staffing requirements at accounts during shortages due to vacations, call-offs, no shows, holidays, etc
• Exposure to utilization directly over various Security Incident Management Tools i.e. Alarm Management, CCTV, geo-fencing applications, Geo-political Intel/ Risk Intelligence applications etc
• Provide high level customer service to our clients & their guests

Benefits

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
• Paid Time Off
• Weekly Pay
• Employee Referral Program
• Virtual Medical Appointments with Telemedicine
• Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training
• Pet Daycare Discounts
• Employee Assistance Program & So Much More!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED