Snowsports School HQ Private Coordinator - Winter 26.27 Seasonal - Full Time

Alterra • Steamboat Springs, CO

5d • $24 - $27 • Onsite

About The Position

The SnowSports School HQ Private Coordinator works closely with instructors, SnowSports School supervisors, and guests to help lessons run smoothly. The role books, assigns, and fulfills private lessons, including multi-day series; runs private lesson line-ups; audits instructor payroll; communicates with VIP guests, other private lesson clients, and instructors about schedule changes; supports lesson sales; and helps resolve guest complaints. The coordinator also completes seasonal projects to support lesson sales and guest satisfaction. As needed, the position may monitor the Mountain Watch phone, assist instructors with class switches and locating lost students, support guest lesson and ticket sales at Greenhorn Ranch, and help train and onboard new staff. The job is hourly and non-exempt, with overtime eligibility, and is seasonal and full-time.

Requirements

• Prior experience in the SnowSports HQ office.
• Knowledge of SnowSports School staff and operating procedures, and comfort resolving guest complaints.
• Above-average proficiency with Microsoft Outlook, Word, and Excel, and ability to learn new programs quickly.
• Knowledge and understanding of RTP POS and flaik software.
• Excellent organizational skills and ability to multitask effectively amid constant interruptions.
• Exceptional attention to detail and ability to work independently in dispersed locations around the mountain.
• Ability to maintain focus and organization under stressful conditions.
• Ability to interact positively with guests, coworkers, management, and ski school instructors in accordance with Steamboat Ski and Resort Company Service Excellence standards.
• Strong communication skills with supervisors, guests, and staff from other departments.
• Ability to remain calm with angry guests and use SnowSports guest resolution procedures to resolve lesson complaints.
• Ability to run private line-ups and make lesson switches as needed.
• Ability to complete daily payroll tasks in flaik and correct timecards when payroll issues are identified.
• Must be at least 18 years of age.
• Ability to read, write, and communicate in English clearly and professionally.
• Ability to work indoors in a noisy office and outdoors in winter conditions, and to sit and operate a keyboard and office machinery for extended periods.

Nice To Haves

• Previous office or customer service experience outside the SnowSports School.
• College education.
• Intermediate ski or snowboard ability.

Responsibilities

• Assign private lessons, including multi-day series, matching guests with appropriate instructors.
• Attend and manage outdoor private lesson line-ups, resolve scheduling and guest issues, and ensure lessons are fulfilled each day.
• Provide concierge-level service to VIP guests by booking lessons, scheduling requested instructors, and making changes.
• Support lesson sales initiatives with the HQ Business Manager, including selling lessons at the SnowSports tent in the base area.
• Provide customer service to SnowSports School pros, helping book lessons and communicating last-minute schedule changes.
• Resolve guest complaints according to established protocols and escalate issues to the HQ supervisory team when needed.
• Support new HQ Leads during training and onboarding.
• Partner with Central Reservation agents and Ticket Office staff to answer SnowSports questions.
• As needed, answer phone calls, texts, and emails; monitor the Mountain Watch phone; or sell lessons at the Greenhorn Ranch ticket desk.
• Assist with daily instructor schedule adjustments, including changes related to guest no-shows, lack of work, client switches, and roll-over lessons.
• Assist with weekly and monthly payroll audits for SnowSports School instructional staff.
• Complete assigned projects, which may include booking media private lessons, scheduling lessons for large groups, and running sales and inventory reports in RTP.
• Use RTP and flaik to book and assign lessons, find guest and instructor information, process returns and exchanges, review prices and inventory, run basic reports, troubleshoot bookings, and complete payroll tasks.
• Identify and report software issues to a supervisor or manager.
• Perform other duties as assigned.

Benefits

• Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer, and a free IKON Pass for eligible employees.
• Discounted skiing and riding for friends and family of eligible employees.
• Vacation and sick time for eligible employees.
• Discounts on outdoor gear, apparel, rental cars, and other items.
• Medical, dental, vision, life, AD&D, short-term and long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, and Season-to-Season employees.
• Apex-MEC minimum essential coverage plan available to seasonal employees without an offer of major medical coverage, including preventive and urgent care visits, free telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health.
• 401(k) plan with company match.
• Discounted tuition with a partner online university.
• Paid parental leave of up to six weeks for eligible employees.
• Free regional bus pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED