Snowsports School HQ Private Coordinator - Winter 26.27 Seasonal - Full Time

Steamboat Ski Resort • Steamboat Springs, CO

3d • Onsite

About The Position

The SnowSports School HQ Private Coordinator works closely with instructors, SnowSports School supervisors, and guests to ensure private lessons run smoothly. The role books, assigns, and fulfills private lessons, including multi-day series; manages outdoor lesson line-ups; supports VIP guests and other clients; communicates schedule changes; audits instructor payroll; supports lesson sales initiatives; and resolves guest concerns. The coordinator also completes seasonal projects to support lesson sales and guest satisfaction and may assist with Mountain Watch calls, guest lesson and ticket sales at Greenhorn Ranch, and onboarding and training new staff. This is an hourly, non-exempt seasonal position based primarily in Steamboat Springs, Colorado. Work takes place indoors in a potentially noisy office and outdoors in varying winter weather. Weekend and holiday work may be required as needed.

Requirements

• Prior experience in the SnowSports HQ office.
• Knowledge of SnowSports School staff and operating procedures, and comfort resolving guest complaints.
• Proficiency with RTP POS and flaik software.
• Above-average computer proficiency in Microsoft Outlook, Word, and Excel, and ability to learn new programs quickly.
• Excellent organizational skills and ability to multitask effectively amid constant interruptions.
• Exceptional attention to detail and ability to work independently in dispersed locations around the mountain.
• Ability to maintain focus and organization under stressful conditions.
• Ability to build and maintain positive relationships with guests, coworkers, management, and ski school instructors in accordance with service standards.
• Ability to communicate clearly and professionally in English.
• Must be at least 18 years of age.
• Ability to sit and operate a keyboard for extended periods, as well as use phones, copiers, and printers.
• Ability to work indoors in a noisy office environment and outdoors in winter conditions.
• Ability to work weekends and holidays as needed.

Nice To Haves

• Previous office or customer service experience outside the SnowSports School.
• College education.
• Intermediate ski or snowboard ability.
• Strong knowledge of SnowSports pros, including their disciplines and skill sets.
• Strong communication skills with supervisors, guests, and staff from other departments.
• Ability to remain calm with angry guests and use SnowSports guest-resolution procedures.
• Ability to run private lesson line-ups and make lesson switches on the fly.
• Ability to use RTP and flaik efficiently for booking and assigning lessons, finding guest and instructor information, processing returns and exchanges, reviewing prices and inventory, running reports, and troubleshooting bookings.

Responsibilities

• Assign private lessons, including multi-day series, matching guests with appropriate instructors.
• Attend and manage outdoor private lesson line-ups and resolve scheduling or guest issues.
• Ensure private lessons are fulfilled each day.
• Provide concierge-level service to VIP guests, including booking lessons, scheduling requested instructors, and making changes.
• Support lesson sales initiatives with the HQ Business Manager, including selling lessons at the SnowSports tent in the base area.
• Provide customer service to SnowSports School pros, book lessons, and communicate last-minute schedule changes.
• Resolve guest complaints using established protocols and escalate issues to the HQ supervisory team as needed.
• Support new HQ Leads during training and onboarding.
• Partner with Central Reservation agents and Ticket Office staff to answer SnowSports questions.
• As needed, answer calls, texts, and emails; monitor the Mountain Watch phone; and sell lessons at the Greenhorn Ranch ticket desk.
• Adjust instructor schedules throughout the day to account for no-shows, lack of work, client switches, rollover lessons, and other changes.
• Assist with weekly and monthly payroll audits for SnowSports School instructional staff.
• Complete project-based work, including booking media private lessons, scheduling lessons for large groups, and running sales and inventory reports in RTP.
• Identify and report software issues to a supervisor or manager.
• Complete daily payroll tasks in flaik and correct timecards when payroll issues are identified.
• Perform other duties as assigned.

Benefits

• Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer, and a free IKON Pass for eligible employees.
• Discounted skiing and riding for friends and family of eligible employees.
• Vacation and sick time policies for eligible employees.
• Discounts on outdoor gear, apparel, rental cars, and other items.
• Apex-MEC minimum essential coverage plan available to seasonal employees without an offer of major medical coverage, including preventive visits, urgent care visits, telehealth, limited hospitalization, prescription drug benefits, and multilingual behavioral health services.
• 401(k) plan with company match.
• Discounted tuition with a partner online university.
• Paid parental leave of up to six weeks for eligible employees.
• Free regional bus pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED