SnowSports HQ Lead - Winter 26.27 Seasonal - Full Time
About The Position
The SnowSports HQ Lead works with instructors, SnowSports School supervisors, and guests to ensure lessons run smoothly throughout the day. Responsibilities include supporting group lesson line-ups, booking and fulfilling private lessons, monitoring the Mountain Watch phone and flaik tracking tool to help resolve group lesson issues, completing instructor payroll, selling lessons and tickets at the Greenhorn Ranch ticket desk, and running inventory and lift-access reports. The role may also include project-based work that supports lesson sales, special products, and guest satisfaction. The position requires previous office or customer service experience, strong organizational and computer skills, and the ability to manage interruptions while maintaining attention to detail. Work takes place indoors and outdoors in changing winter weather conditions. The position requires work on weekends, holidays, and other scheduled days as needed.
Requirements
- Previous office or customer service experience.
- Above-average proficiency with Microsoft Outlook, Word, and Excel.
- Ability to learn new programs quickly.
- Excellent organizational skills and ability to multitask effectively amid constant interruptions.
- Exceptional attention to detail and ability to work independently in dispersed locations around the mountain.
- Ability to maintain focus and organization under stressful conditions.
- Ability to build and maintain positive relationships with guests, coworkers, management, and ski school instructors consistent with Steamboat Ski and Resort Company’s Service Excellence standards.
- High school diploma or equivalent.
- Must be at least 18 years old.
- Ability to read, write, and communicate in English clearly and professionally.
- Ability to work indoors in a noisy office environment and outdoors in a winter environment.
- Ability to sit and operate a keyboard for long periods, as well as use office equipment such as phones, a copier, and a printer.
- Must work weekends, holidays, and required days as needed and scheduled.
- Successful completion of background and reference checks is required.
Nice To Haves
- Previous knowledge of RTP POS and flaik software.
- College education.
- Intermediate skiing or snowboarding ability.
- Bilingual applicants are welcomed.
Responsibilities
- Sell lessons and resolve lift-ticket issues for SnowSports guests at the Greenhorn Ranch tent.
- Monitor the Mountain Watch phone and flaik tracking tool to help instructors and supervisors address group lesson issues, including class switches and locating lost students.
- Track and maintain the flaik hardware fleet, ensuring all hardware is accounted for each day.
- Assign private lessons and assist with outdoor private lesson line-ups.
- Work with VIP guests to book lessons, schedule requested instructors, and make changes as needed.
- Provide customer service to instructors and private lesson guests, ensuring lessons are booked correctly and payments are collected promptly.
- Monitor the HQ phone, voicemail, texts, and email to help guests book lessons.
- Assist with daily instructor schedule adjustments, including changes related to guest no-shows, lack of work, client switches, and roll-over lessons.
- Finalize instructor payroll in flaik daily.
- Assist with weekly and monthly payroll audits for SnowSports School instructional staff.
- Support lesson sales initiatives with managers and the team, including selling lessons at the SnowSports tent in the base area.
- Partner with Central Reservations and Ticket Office teams to answer SnowSports School questions.
- Complete assigned project work, such as checking lesson guests’ lift access, coordinating special group programs, following up on overdue lesson payments, and tracking daily inventory numbers.
- Perform other duties as assigned.
Benefits
- Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer; free IKON Pass for eligible employees.
- Discounted skiing and riding for friends and family of eligible employees.
- Vacation and sick time policies for eligible employees.
- Discounts on outdoor gear, apparel, rental cars, and other items.
- Medical, dental, vision, life, AD&D, short-term disability, and long-term disability insurance, EAP, HSAs, and FSAs for Year Round, Flex Year Round, and Season-to-Season employees.
- Apex-MEC plan for seasonal employees without an offer of major medical coverage, including preventive visits, urgent care visits, free telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health.
- 401(k) plan with company match.
- Discounted tuition with a partner online university.
- Paid parental leave of up to six weeks for eligible employees.
- Free regional bus pass.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
