SNOC Analyst - Security & Network Operations

Infosight, Inc.•Miami Lakes, FL

3d•$50,000 - $60,000•Onsite

About The Position

The SNOC Analyst is a hands-on technical role supporting security and network operations across multiple customer environments. The analyst owns alerts from initial review through resolution, including troubleshooting site outages, investigating suspicious authentication patterns, and documenting work so another shift can continue it. The role supports growth in a managed security service provider (MSSP) environment and requires direct communication with customer IT teams. The position is on-site at the Miami Lakes, Florida office. The SNOC operates 24x7, and candidates must be available for overnight, weekend, and holiday shifts as needed. Day and evening shifts are also available.

Requirements

At least 2 years of experience in a NOC, SOC, MSSP, or network/security administration role.
Hands-on administration experience with at least one enterprise firewall platform: Palo Alto, Fortinet, or Cisco.
Working experience with a SIEM or XDR platform, including alert triage, event investigation, and documenting findings.
Strong TCP/IP fundamentals, including subnetting, VLANs, routing, DNS, DHCP, site-to-site VPN, and remote-access VPN.
Experience troubleshooting with network monitoring tools and packet or log analysis.
Exposure to Microsoft Azure networking and security controls.
Clear written documentation skills and confident customer communication.
Ability to pass a background check.
Availability for overnight, weekend, and holiday shifts as needed.

Nice To Haves

Prior MSSP experience supporting multiple customers simultaneously.
Experience with Auvik, LevelBlue USM Anywhere, SentinelOne, Microsoft Sentinel, NinjaOne, or HaloPSA.
Certifications such as Network+, Security+, CCNA, CySA+, PCNSA, Fortinet NSE 4, AZ-104, or AZ-500.
Scripting or automation experience with PowerShell, Python, or workflow platforms such as n8n.
Familiarity with compliance-driven environments such as FFIEC/NCUA, CJIS, or HIPAA.

Responsibilities

Monitor, triage, and respond to network and security alerts across multiple customer environments.
Investigate security events, distinguish true positives from noise, and escalate or contain events according to playbooks.
Troubleshoot outages, latency, routing, VPN, and connectivity issues to root cause.
Administer and review firewall policies, including NAT, VPN, IDS/IPS, and segmentation.
Support vulnerability management by reviewing scan results, prioritizing risk, and tracking remediation with customers.
Patch and maintain network devices and servers within change-control windows.
Support Azure networking for customer environments, including VNets, VPN Gateway, and NSGs.
Maintain accurate ticketing-system documentation, including tickets, network diagrams, IP schemas, and change logs.
Work directly with customer IT teams and explain issues to technical and non-technical contacts.
Help build and refine AI-assisted workflows and automation to improve SNOC speed and consistency.