Network Operations Analyst
About The Position
The Network Operations Analyst supports Network Engineering functions involving cables, switches, routers, firewalls, wireless access points, tools, and other hardware. The position monitors day-to-day networks and systems and processes Data Network adds, moves, and changes, including VLAN changes, cross-connects, and new switch deployments. This is a regular/probationary position in the ITS Network, Telecom & Security department, with a 1.0 time base (40 hours per week). The role requires an equivalent of a bachelor’s degree in a relevant technical field and two years of related experience, as well as a valid California driver’s license. Employees must reside in California upon hire. The position includes medium physical work, including lifting objects weighing 20–40 pounds and standing, squatting, kneeling, or walking for 20%–40% of the job.
Requirements
- Equivalent to a bachelor’s degree in Computer Science, Information Systems, Educational Technology, Communications, or a related technical field.
- Two years of related experience.
- Valid California driver’s license.
- Ability to communicate with an ethnically and culturally diverse campus community.
- Ability to follow university policies, procedures, and guidelines.
- Ability to contribute to a positive university experience for students and support the university’s vision of excellence.
- Employees required to operate motorized vehicles or use a personal vehicle for university business more than once a month must complete a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.
Nice To Haves
- Ability to prepare documentation and technical diagrams for network systems.
- Understanding of a variety of system and network applications.
- Skills in leading-edge network technology.
Responsibilities
- Perform day-to-day asset and configuration management activities related to the data network.
- Coordinate with Telecom Staff on wiring adds, moves, and changes, and identify wiring that needs repair.
- Provide Level 2 support for the Network Services Group (NSG).
- Coordinate with campus technical staff and CENIC staff to troubleshoot local and wide-area network problems.
- Develop skills in leading-edge network technology.
- Communicate effectively with technical and non-technical people in a culturally diverse campus environment and maintain a professional demeanor.
- Maintain IT professional standards of anonymity for data on campus servers and computer systems, and maintain confidentiality of all information.
- Attend and participate in departmental and team meetings.
- Prepare documentation and technical diagrams for network systems and understand a variety of system and network applications.
- Follow university policies, procedures, and guidelines, including those relating to safety, civility, information security, and nondiscrimination.
Benefits
- Up to 24 vacation days per year, depending on employee group and/or length of service.
- 14 paid holidays.
- 12 sick days annually with unlimited accrual.
- Medical, dental, and vision plans.
- CalPERS defined benefit retirement plan and voluntary savings options such as 403(b), 401(k), and 457 plans.
- Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
- Employee Assistance Program (EAP), including confidential counseling and support for employees and their families.
- Wellness programs.
- Professional development opportunities.
- Insurance options including life, disability, and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
