Network Operations Analyst

The Beach • Long Beach, CA

2d

About The Position

The Network Operations Analyst supports Network Engineering functions and hardware, including cables, switches, routers, firewalls, wireless access points, and related tools. The role monitors day-to-day network and system operations and handles data network adds, moves, and changes, including VLAN changes, cross-connects, and new switch deployments. The analyst provides Level 2 support for the Network Services Group and coordinates with campus technical staff, Telecom Staff, and CENIC staff on network and wiring issues. The position also requires maintaining network asset and configuration records, communicating effectively across a culturally diverse campus, protecting the confidentiality of campus information, and following university policies and professional standards.

This is a regular/probationary position in ITS Network, Telecom & Security, with a 1.0 time base (40 hours per week).

Requirements

• Equivalent to a bachelor’s degree in Computer Science, Information Systems, Educational Technology, Communications, or a related technical field.
• Two years of related experience.
• Valid California Driver's License.
• Ability to prepare documentation and technical diagrams for network systems.
• Understanding of a variety of system and network applications.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to contribute to a positive university experience for students and support the university's vision of excellence.

Responsibilities

• Support Network Engineering functions involving cables, switches, routers, firewalls, wireless access points, tools, and other hardware.
• Monitor day-to-day network and system operations.
• Perform data network adds, moves, and changes, including VLAN changes, cross-connects, and new switch deployments.
• Manage day-to-day data network asset and configuration activities.
• Coordinate with Telecom Staff on wiring adds, moves, and changes, and identify wiring that needs repair.
• Provide Level 2 support for the Network Services Group (NSG).
• Coordinate with campus technical staff and CENIC staff to troubleshoot local and wide-area network problems.
• Develop skills in leading-edge network technology.
• Communicate clearly and effectively with technical and non-technical people in a culturally diverse campus environment.
• Maintain a professional demeanor and IT professional standards for protecting data anonymity and confidentiality.
• Attend and participate in departmental and team meetings.
• Follow university policies, procedures, and guidelines, including those concerning safety, civility, information security, and non-discrimination.

Benefits

• Up to 24 vacation days per year, depending on employee group and/or length of service.
• 14 paid holidays.
• 12 sick days annually with unlimited accrual.
• Medical, dental, and vision plans.
• Participation in the CalPERS defined benefit plan and voluntary 403(b), 401(k), and 457 savings options.
• Tuition fee waiver programs for eligible employees; dependent eligibility varies.
• Employee Assistance Program counseling and support services.
• Wellness programs.
• Professional development opportunities.
• Life, disability, and pet insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level