Network Security Analyst

11 11 Systems • USA - Virtual, US,

2d • $73,542 - $82,735

About The Position

11:11 is hiring a Network Security Analyst to assist with 24/7 monitoring, technical support, network design, and configuration implementation for its Connectivity Solutions and Managed Network Solutions. The role supports customer and internal network infrastructure, provides multi-layered technical assistance through the Network Operations Center, and serves as an escalation point for customer and internal issues. The position is full-time and reports to the Manager, Network Operations. It participates in an on-call rotation that includes nights and weekends.

Requirements

• At least 3 years of network support experience in a Security Analyst, Network Analyst, Network Engineer, or equivalent role.
• Experience with OSI-based network flow.
• Experience configuring, implementing, and troubleshooting Cisco ASA/Firepower and Cisco Secure Firewall Management Center, as well as Fortinet FortiGate firewalls and the Fortinet product suite, including access points and switches.
• Hands-on experience designing, implementing, and troubleshooting Quality of Service in Layer 2 and Layer 3 environments.
• Proficiency troubleshooting access circuits and connectivity, including fiber, Ethernet, TDM, cable, and wireless technologies, with point-to-point/private or internet-based solutions.
• Experience configuring and troubleshooting VPN services across multiple vendor platforms.
• Ability to multitask, prioritize, and manage time effectively.
• Good interpersonal skills and a professional demeanor.
• Excellent verbal and written communication skills.
• Experience in a 24x7x365 production network environment; the role is part of an on-call rotation that includes nights and weekends.
• Experience in a Service Provider NOC environment.
• Experience using ServiceNow or Fresh Service ticketing systems.
• Experience using PRTG, LogicMonitor, or SolarWinds monitoring platforms.
• Experience designing, implementing, and troubleshooting telecom transport services, including T1, DS3, OCx, fiber, Ethernet Layer 2 services such as Ethernet Private Line and ELAN/VPLS, and wireless 3G/4G/5G/LTE facilities.
• Experience with Cisco and Juniper routers and Juniper and Cisco switches, including Cisco Nexus switches.
• Experience designing, implementing, and troubleshooting SD-WAN services across vendors such as Cisco/Meraki, VeloCloud, and Fortinet.
• Experience with routing protocol design, implementation, and troubleshooting, including BGP, OSPF, and IS-IS.
• Demonstrated technical knowledge and consultative skills.
• Legally eligible to work in the assigned location without visa sponsorship.
• Ability to perform the essential functions satisfactorily; reasonable accommodation may be made for qualified individuals with disabilities.

Nice To Haves

• Previous Service Provider experience.
• CCNA/NSE (1–4) certification or a similar experience-based skillset certification.

Responsibilities

• Configure, install, maintain, and upgrade Cisco ASA and Firepower next-generation firewall devices for customer and internal network infrastructure.
• Configure, install, maintain, and upgrade Fortinet next-generation firewall devices for customer and internal network infrastructure.
• Manage existing customer-facing networks and help plan network expansion by recommending designs, hardware, and connectivity solutions.
• Develop and review system and network designs for compliance with corporate security policies and security best practices.
• Implement and support SD-WAN, VPN mesh networks, wired and wireless Layer 2 and Layer 3 connectivity, firewalls, routers, and switches in accordance with best practices and company policies.
• Provide multi-layered technical support to customers using services supported through the Network Operations Center.
• Review and resolve broad, potentially service-impacting anomalies, escalating to the appropriate resource or management when necessary.
• Act as an escalation point for customer issues and internal work units.
• Liaise with customers, vendors, and other third-party providers to troubleshoot issues and participate in design sessions.
• Track issues accurately in the ticketing system and provide customers with timely progress and resolution updates.
• Obtain and maintain technical certifications to expand knowledge of company products and services.
• Work supportively with colleagues in accordance with the company’s Code of Business Ethics and Company Values.
• Handle company data and information responsibly in accordance with data handling agreements, procedures, and policies.
• Review and follow company policies and guidelines, data privacy practices, annual compliance training, and policy acknowledgements.
• Perform additional duties as assigned.

Benefits

• Comprehensive healthcare plan options
• Retirement plan with company match
• Life and other supplemental insurances
• Paid time off and company holidays
• New Parent Leave
• Wellness programs
• Potential eligibility for variable incentives such as bonuses or sales commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed