Enterprise Technology - Network Security Operations Analyst

NBH Bank•Kansas City, MO

2d•Hybrid

About The Position

The Network Security Operations Analyst performs operational, real-time analysis of security events and incidents, with responsibility for monitoring cloud operations and security. The role calls for careful, accurate work; analytical and critical thinking; strong problem-solving skills; and disciplined follow-up to manage risk. The analyst also works to improve processes, proactively address problem areas, document procedures, educate users, and build respectful relationships with clients and associates. The position is described as a career-building opportunity in finance, banking, and technology, with training and coaching during onboarding and on the job, and opportunities for advancement as performance is demonstrated. The role is hybrid and located at 5800 E Bannister Rd; only local candidates will be considered. The work environment may require sitting for extended periods, typically no longer than 12 hours, working at a rapid pace, and working overtime as necessary. The analyst supports bank policies and procedures, administrative work, disaster recovery planning and preparation, and other duties as assigned.

Requirements

Understanding of cloud and on-premises network infrastructure and systems.
Strong analytical troubleshooting skills.
Ability to collaborate and work in a team environment.
Understanding of TCP/IP three-way handshakes, network protocols, and network routing.
Strong communication skills.
Ability to maintain incident or event tracking in an internal ticketing system in a timely manner.
Ability to work at a rapid pace while sitting for extended periods, typically no longer than 12 hours.
Ability to work overtime as necessary.
Applicants must be legally authorized to work in the United States; employment eligibility will be verified at hire.

Nice To Haves

Experience with Windows and Linux platforms.
Experience with application and network performance monitoring.
Experience with Microsoft Azure and AWS cloud infrastructure.
Ability to make sound and timely decisions, consistently deliver on commitments, and take responsibility for results.
Creative thinking and resourcefulness in meeting challenges.
Experience with Azure Sentinel and/or LogRhythm SIEM.
Experience with database technologies including MySQL, MSSQL, PostgreSQL, and Redis.
Experience with firewalls, IPS, and/or load balancers.
Understanding of or experience with Azure Kubernetes Service (AKS).
Initiative to research and resolve problems before asking a manager for assistance, and ability to adjust quickly when priorities change.
Familiarity with change management processes, controls, and documentation.
Self-motivated, proactive, service-oriented team player with good interpersonal skills.
Ability to communicate technical issues to varied audiences and function as part of an administrative support team.
Hands-on software administration experience.
Well-developed organizational skills and ability to use time efficiently.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, OneNote, Visio, and Access.
Strong verbal, written, and interpersonal communication skills, including ability to carry out instructions, instruct and train personnel, write procedures and correspondence, and communicate clearly with clients and associates.
Discretion when handling confidential matters.
Strong typing skills to meet production needs.

Responsibilities

Monitor and analyze cybersecurity events using Security Information and Event Management (SIEM) tools.
Monitor and triage infrastructure environment health and performance alarms.
Triage security events and incidents in accordance with Standard Operating Procedures.
Track incident remediation from start to finish.
Escalate events and incidents to next-level support when appropriate.
Provide incident documentation to management.
Continuously monitor cloud operations and security.
Strive for innovation and efficiency, proactively remediate problem areas, write documentation, and educate users on functionality.
Follow policies and procedures and complete administrative tasks correctly and on time.
Support the Bank’s goals and values and participate in disaster recovery planning and preparation.
Build rapport with clients and associates and treat others with respect and consideration.
Perform other duties as assigned.