Sme L1

Wipro•New Orleans, LA

About The Position

Wipro Limited is a technology services and consulting company. The Sme L1 role supports aircraft and flight-line operations for a Wipro customer’s uncrewed aerial system. The work includes preparing and maintaining operational nests, performing aircraft and equipment checks, supporting flight operations, monitoring for hazards, and responding to field service tasks. The role also handles client-case logging and tracking to support operational excellence, contract and regulatory compliance, and timely case resolution.

Requirements

Mandatory skill: Drone Scan.

Responsibilities

Set up nests before operations begin and perform daily aircraft and flight-line checks, including pre-flight and post-flight inspections.
Perform routine aircraft standard practices described in the customer’s uncrewed aerial system maintenance manual.
Check nest equipment and conditions before, during, and after operations; maintain nest cleanliness; replace customer-provided equipment as needed; and secure equipment and facilities at the end of aircraft service.
Participate in personnel briefs and communicate with the customer’s flight operations center using customer-provided equipment.
Respond to and complete field service tasks assigned by the customer; respond to minor aircraft or equipment emergencies and report occurrences to the designated flight operations manager.
When scheduled, visually monitor airspace and customer-provided air-traffic displays for non-customer aircraft, and report detections to the pilot-in-command.
Monitor for hazardous weather, visible obstacles, and other flight hazards; report them to the flight operations manager and verify obstacle location and height when requested.
Operate a contractor-provided van to travel between customer operating locations, move aircraft between sites, and recover aircraft, including aircraft that land outside the nest area.
Acknowledge client cases according to contractual service-level agreements and accurately log incoming cases in the internal tool.
Document relevant case information, follow standard procedures to track and prioritize cases, update internal tools, and forward cases to the appropriate agents and quality assurance staff.
Maintain internal knowledge bases, resources, and frequently asked questions to support case logging and prioritization.
Escalate serious client issues and potential non-compliance or untimely resolution to the team leader.
Provide client information, disclosures, and regulatory changes to agents and quality assurance staff; share recorded case logs and status reports with clients and supervisors daily.
Monitor compliance with service agreements and maintain accurate case tracking, prioritization, system updates, and reporting.