Test Engineer L1

Wipro • Austin, TX

4d

About The Position

This is a software triage role driven by manual testing of client products, including smart glasses, VR headsets, and standard mobile devices. The role involves meeting client quality standards and service-level deadlines, along with personal targets for ticket volume, processing time, quality, and productivity.

Requirements

• Tech literacy, including the ability to navigate and troubleshoot software.
• Experience with iOS and Android.
• Experience using generative AI tools.
• Adaptability to changing requirements.
• Critical thinking and judgment.
• Ability to interpret basic data tables and charts.
• Tolerance for ambiguity.
• Ability to remain calm under pressure.
• Product testing.

Nice To Haves

• Experience conducting root cause analysis.
• Experience reviewing software logs.
• Basic programming knowledge.

Responsibilities

• Understand and use complex documentation.
• Navigate the client ticketing system.
• Review reported bugs.
• Identify core issues.
• Perform manual testing.
• Complete tickets by providing information such as reproduction steps, results, tags, priority, severity, and assignment.
• Meet client quality standards and SLA deadlines, as well as individual ticket quota, processing-time, quality, and productivity targets.

Benefits

• Medical benefits options.
• Dental benefits options.
• Disability insurance.
• Paid time off, inclusive of sick leave.
• Other paid and unpaid leave options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed