SMC Coordinator
About The Position
The SMC Coordinator, also described as a Maintenance Coordinator / Administrative Support Specialist, provides operational and administrative support under the direction of the Senior Director. The role coordinates maintenance activities, delivers customer service, assists with basic accounting functions, and supports efficient administrative operations. The ideal candidate is organized, responsive, and able to manage multiple priorities in a fast-paced environment. The position is based in a typical office building, with regular business hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- At least three years of related job experience.
- Positive attitude and professional, polite demeanor.
- Valid state-issued driver’s license with a clean driving record.
- Ability to proficiently operate a standard-transmission vehicle.
- High school diploma or equivalent.
- Proficiency in U.S. English and strong written and verbal communication skills to communicate effectively with employees and clients at all organizational levels.
- Ability to use Outlook, Microsoft Word, Excel, Adobe Acrobat, MAS 90, internet access, and PowerPoint.
Responsibilities
- Receive and prioritize urgent or emergency work orders from homeowners, clients, or association managers.
- Evaluate request urgency and dispatch appropriate personnel or schedule work with area supervisors.
- Assign work orders to technicians and maintain accurate scheduling records based on instructions and scheduling meetings.
- Ensure incoming emails are responded to or assigned by the end of each business day.
- Monitor work progress and follow up with technicians and supervisors to confirm completion.
- Communicate work-order status and actions taken to clients, managers, and internal stakeholders.
- Serve as a key point of contact for homeowners, clients, and internal teams.
- Provide timely service-request and project-status updates and maintain clear communication.
- Promote customer satisfaction through responsiveness and professionalism.
- Process billing and invoices for completed services weekly or per project.
- Reconcile expenses, billings, and purchase records for financial accuracy.
- Assist with accounts receivable reconciliation and tracking.
- Monitor and track vendor quotes to ensure deadlines are met.
- Assemble and distribute proposal packages for client review.
- Order materials, equipment, and labor resources needed for scheduled billable work.
- Assist in maintaining inventory of tools and equipment.
- Generate and distribute daily, weekly, and monthly operational reports.
- Ensure personnel involved in job-related incidents complete an Incident Report promptly, regardless of injury severity.
- Support adherence to company safety policies and procedures.
- Assist with special projects, community events, and operational initiatives as assigned by the supervisor.
- Provide general administrative support to enhance team efficiency.
- Perform other related duties as assigned to support business operations.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
