SRC/SMC Core lab Manager

Yale New Haven Health•New Haven, CT

About The Position

The SRC/SMC Core Lab Manager is accountable for the administrative, technical, and personnel matters needed to operate and manage the Core Laboratory section and Shoreline Medical Center lab efficiently and with high quality. The manager oversees section policies and procedures, budgets, and long-range planning in conjunction with senior laboratory leadership and medical directors, and supports capital and operating budget development. The position is expected to follow YNHHS values and applicable HRO, CHAMP, Service Excellence, employee handbook, safety, and regulatory guidelines. The manager leads daily laboratory operations, staffing, quality and service delivery, supplies and inventory, equipment maintenance, laboratory information technology needs, personnel administration, training, regulatory compliance, and continuous improvement. The role also supports laboratory education, new methodology development, departmental projects, and community service. The position requires a bachelor's degree in Medical Laboratory Science or another biological science, ASCP or equivalent certification, and at least five years of clinical laboratory experience, including two to three years in a leadership role. A master's degree in healthcare or business administration is preferred.

Requirements

Bachelor's degree in Medical Laboratory Science or another biological science.
ASCP certification or equivalent required.
At least 5 years of clinical laboratory experience, including 2–3 years in a leadership role.
Excellent managerial, technical, fiscal, interpersonal, problem-solving, and organizational skills.
Strong writing skills and proficiency in word processing, databases, spreadsheets, and Microsoft Office applications, including Word, Excel, and PowerPoint.
Strong knowledge of laboratory methodologies and the clinical utility of applicable assays.
Ability to manage multiple priorities efficiently and effectively.
Excellent customer service and interpersonal skills; strong intrapersonal skills.
Knowledge of laboratory quality assurance, HCFA compliance, and laboratory safety.
Working knowledge of laboratory regulatory requirements, government agencies, private accreditation groups, quality control, and quality assurance standards.
Consistently follow HRO, CHAMP, Service Excellence, and employee handbook guidelines.

Nice To Haves

Master's degree in healthcare or business administration.

Responsibilities

Manage and direct daily laboratory section operations, including work schedules, staffing, and supervision of medical technologists and clerical staff.
Maintain the operating budget within its expense base and provide monthly variance reports to senior laboratory leadership.
Coordinate with the Director and medical staff to ensure appropriate test requests; review report validation and abnormal or unexpected results with medical staff.
Oversee laboratory quality control and quality assistance, refer clinical issues as appropriate, and ensure continuity, timeliness, and quality of services.
Maintain adequate supplies and inventory control within budget parameters.
Direct or oversee training for residents, medical students, house staff, infectious disease fellows, and medical technologists when applicable; coordinate new employee orientation and ongoing in-service instruction.
Maintain effective working relationships with other hospital areas, address conflicts between laboratory policies and physician testing requests, and escalate unresolved issues to the Medical Director.
Ensure laboratory equipment is maintained, service contracts are arranged, and repairs are facilitated when needed.
Coordinate laboratory computer needs with hospital and laboratory IT, implement reporting and interface programs, and review and update them annually.
Evaluate laboratory policies, procedures, and equipment and recommend improvements to laboratory leadership and the SRC Core Medical Director.
Lead recruitment and personnel selection; administer compensation, promotions, transfers, terminations, and disciplinary actions; conduct performance reviews and update job descriptions as needed.
Prepare statistical information, reports, documents, payroll records, and other required data.
Assist the Laboratory Director with capital and operating budget plans.
Update laboratory test costing annually and recommend or take action with the Medical Director regarding changes in test methodology.
Follow universal precautions and hazard, fire, and safety policies; provide annual staff training on safety policies; and assist with QA standards and indicators for departmental committees and regulatory agencies.
Monitor technical staff competency, including annual evaluations required by CAP regulations.
Maintain annual continuing education to improve management effectiveness and technical expertise.
Participate in departmental projects that support the hospital's community service mission and maintain membership in necessary professional societies.
Promote employee satisfaction through counseling, meetings, facilitation, and resolution of Employee Opinion Survey issues.
Perform other administrative duties within the laboratory section as needed.
Participate in developing and evaluating new laboratory methodologies.
Identify, demonstrate, correct, and implement changes related to quality improvement, regulations, or departmental needs.
Facilitate employee relations, human resources, and employee satisfaction initiatives.
Provide fiscal oversight, verify accounts payable spending, and review volume data to calculate growth rates.
Remain current on laboratory regulations and compliance requirements and advise laboratory management about changes.
Ensure compliance with applicable federal, state, JCAHO, and CAP requirements.
Apply working knowledge of laboratory operations, testing, quality control, and quality assurance standards.