Smart Home Sales Technician - Tucson, AZ

NRG Energy•Tucson, AZ

15h

About The Position

Vivint Smart Home, an NRG-owned company, is hiring a Smart Home Sales Technician to combine consultative sales, smart home expertise, installation, and customer service. The role involves meeting customers in their homes, retail locations, and at events; identifying customer needs; recommending personalized smart home, security, and automation solutions; generating and closing sales; and supporting customers through equipment installation, service, troubleshooting, and system education. The position offers hourly base pay plus performance-based commissions and incentives, with uncapped earning potential. Paid training covers sales, products, installation, and service, and training pay is higher than post-training pay. A company vehicle, gas card, tools, phone, and tablet are provided for work use. The schedule is a structured four-day workweek, including weekends, with flexibility to support customer and retail sales opportunities. The work includes field, retail, and community settings, and may require strenuous physical activity, work in varying outdoor weather, and entry into hot attics. Employees conduct a safety analysis of each home to help ensure a safe workplace for themselves and customers.

Requirements

Strong communication and customer service skills.
A sales mindset and the ability to build trust, uncover customer needs, and ask for the sale.
Comfort learning and using smart home technology.
Valid driver’s license and good driving record.
Ability to pass post-offer background and licensing requirements as applicable by law.
Ability to safely climb and descend extension and step ladders repeatedly while carrying tools and equipment.
Ability to frequently lift, carry, and maneuver up to 50 pounds.
Ability to work outdoors in varying weather conditions, including heat and cold.
Ability to enter and work in attics, including spaces with temperatures that may exceed 110°F for short periods and openings as small as 16” x 30” or 18” x 24”.
Ability to crawl, kneel, crouch, and maintain awkward postures for up to 60 minutes at a time.
Ability to maintain three points of contact while traversing trusses without stepping on the drywall between them.
Ability to repeatedly operate a company vehicle.
Ability to stand for extended periods and perform computer and telephone work while seated as needed.
Ability to perform outdoor work with potential exposure to bee stings.

Nice To Haves

Experience in sales, retail, B2C, home services, security, cable or satellite, solar, construction, pest control, automotive, or other field service.

Responsibilities

Meet customers in homes, retail locations, and at events.
Recommend personalized smart home, security, and automation solutions based on customer needs.
Generate leads, follow up with prospects, and close sales.
Install, service, and troubleshoot Vivint smart home equipment.
Educate customers on how to use their systems.
Represent Vivint professionally in the field, retail environments, and communities.
Conduct a safety analysis of each home.

Benefits

Hourly base pay plus performance-based commissions and incentives.
Uncapped earning opportunity through consultations, upgrades, referrals, and new customer sales.
Paid training in sales, products, installation, and service.
Training hourly pay is higher than post-training pay.
Company vehicle, gas card, tools, phone, and tablet provided for work use.
10 paid holidays.
Two weeks of PTO.
401(k) with 6% match.
Employee Stock Purchase Program.
Employee pricing on smart home equipment.
Opportunity to earn a yearly company-paid incentive trip for the employee and a guest.