Smart Home Consultant

ADT • Nashville, TN

11h

About The Position

As a Smart Home Consultant, you guide residential customers in designing home security setups that protect what matters to them. The role combines hands-on installation with consultative sales, explaining how security systems, IoT devices, and smart home products work together. You activate systems, educate customers about the company app and product features, and tailor each solution to the customer’s needs.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; additional licensing may be needed depending on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Ability to advise customers on system design and setup to support their safety goals.
• Ability to learn continuously and adapt to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors and outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with customers’ existing setups.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Tuition reimbursement.
• Company vehicle.
• Short- and long-term disability insurance.
• Life insurance.
• Well-being programs.
• Paid time off.
• Professional development and career growth opportunities.
• Flexible work schedule.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED