Smart Buildings Service Coordinator

Siemens•Laurel, MD

21d•$43,316 - $74,256•Hybrid

About The Position

The Smart Buildings Service Coordinator supports the Siemens Laurel, Maryland branch, serving customers throughout the greater Washington, D.C. area. The role coordinates onsite and remote service activities from initial customer demand through delivery and close-out, ensuring customer expectations and commitments are met through effective scheduling and dispatching of resources. The position is hybrid after training, with two to three days in the office. It begins with approximately three months of full-time, in-office training, five days per week. The coordinator works with service customers, technicians, operations managers, client service managers, and branch offices to manage service requests, schedules, materials, subcontractors, costs, and follow-up.

Requirements

High school diploma or state-recognized GED.
Organizational and interpersonal skills.
Ability to read and understand customer service contracts.
Experience with Microsoft Office and business software systems such as SAP.
Experience dispatching or scheduling field personnel or technicians.
Verbal and written communication skills in English.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice To Haves

Associate degree.
Familiarity or experience with fire alarms or sprinklers, security systems, HVAC, or a similar industry.
Comfort ordering parts and ensuring their availability for service or project needs.

Responsibilities

Handle incoming service requests by phone or email and create service work orders, scheduling or dispatching personnel.
Schedule service technicians to support standard service level agreements.
Prepare and lead weekly scheduling and Work in Progress (WIP) meetings with on-site Operations Managers and Client Service Managers.
Serve as the primary point of contact for service customers and ensure their requests are met.
Make decisions about scheduling and moving resources and materials based on service-call nature and urgency, contractual obligations, and technician availability.
Order and track parts and subcontractors for maintenance plans and service calls using the service scheduling platform.
Evaluate time-and-material service orders for completed costs and scope of work, and process invoices according to standard billing practices.
Follow up with customers after service completion to assess satisfaction with the quality of work.
Support, inform, prioritize, and coordinate activities and resources across branch offices.
Perform other duties as assigned by the Regional Operations Center Supervisor.