Small Fleet Analyst

Teleperformance•Toronto, ON

2d•Hybrid

About The Position

The Small Fleet Analyst will be responsible for effectively working assigned queues of fleet collection accounts. The incumbent will ensure timely collections of payments and/or provide assistance as needed to customers in the form of either an extension or restructure. Warrant compliance with all applicable regulations including both the local and global Credit Rules. Review and update fleet reporting on a monthly basis.

Requirements

Previous experience in Customer Service, Collections
Commercial Finance experience preferred.
Strong communication and interpersonal skills whether in a leadership or group member role

Nice To Haves

Bachelor's degree in Business Administration, Finance, economics or Equivalent work experience in the finance industry.
French & Hindi language speaking/writing is an asset.

Responsibilities

Effectively work assigned queue of fleet collection accounts.
Ensure timely collections of payments and/or provide assistance as needed to customers in the form of either an extension and restructure.
Complete workout requests and provide workout recommendations to Collections Manager including a comprehensive analysis of the associated risk and benefits.
Work with fleet and small business collections teams to minimize delinquency, coach new hires, analyze trends and process repossessions.
Potential to work on legal files as they arise.
Monitor SAC & Credit Rule requirements, verify compliance and adapt processes according to changes with these policies.
Reporting must be consistently completed and status of fleet collections analyzed regularly.
Compliance with both local and global credit rules, and any other applicable regulations to collections and recoveries.
Continuous process, reporting and metric improvements for fleet.
Work closely with other departmental subject matter experts to share best practices, train staff and improve overall department knowledge of collections and recoveries in Arrears Management.
Support projects and special assignments as a subject matter expert.
Provide support to Arrears Management Team with specialty, complex and vocational owner operator files when necessary.

Benefits

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid training
2 weeks of annual leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits
Employee Family Assistance Programs
Rewards & Recognition programs.