Small Engine Parts and Sales Associate Full-Time

E&H Hardware Group • Westlake, OH

7d

About The Position

E&H Ace Hardware is hiring a Small Engine Parts and Sales Associate to help customers with small engine equipment needs and support sales and rental operations. The role combines customer service, product knowledge, and sales, with an emphasis on recommending suitable equipment and accessories and maintaining an organized, inviting sales floor. The associate also supports marketing updates, vendor selection, equipment line evaluations, and pricing strategies. The position requires ongoing physical activity during shifts and completion of Stihl Advocate training within one year, including overnight training stays.

Requirements

• Strong ability to understand customer needs and recommend appropriate equipment.
• Excellent multitasking skills and ability to work well under pressure.
• Outstanding customer service and communication skills.
• Physical ability to stand, sit, crouch, bend, reach, walk, climb, and move continuously during shifts.
• Satisfactory background check prior to employment.
• Willingness to complete Stihl Advocate training within one year; overnight training stays are required.
• High school diploma required.

Nice To Haves

• College degree preferred.
• Three to five years of sales experience preferred, especially in power equipment sales.
• Strong mechanical aptitude; candidates with this aptitude may be considered for training.

Responsibilities

• Assist customers in selecting and purchasing or renting small engine equipment.
• Respond to customer inquiries in person, by phone, and by email.
• Accurately process sales and rental transactions in accordance with company credit policies.
• Maintain the sales floor, including signage, pricing, point-of-sale materials, and product displays.
• Stay current on product knowledge to assist customers effectively.
• Recommend products based on local customer needs and buying habits.
• Support the Sales Manager with marketing updates, vendor selection, and equipment line evaluations.
• Contribute to pricing strategies that balance sales volume, customer loyalty, and costs.
• Work independently and proactively address tasks as needed.
• Follow ethical business practices, safe work practices, and company policies.
• Address and resolve customer complaints to maintain satisfaction and reduce expenses.
• Use good judgment and professionalism when solving problems and handling difficult situations.

Benefits

• Competitive compensation and benefits.
• Training and certification opportunities, including the Stihl Advocate program.
• Health, dental, and vision benefits for full-time team members.
• 401(k) benefits for full-time team members.
• Paid time off and holiday pay.
• Employee discounts.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED