Small Engine Parts and Sales Associate Part-Time

E&H Hardware Group•Westlake, OH

About The Position

E&H Ace Hardware is hiring a part-time Small Engine Parts and Sales Associate to help customers with small engine equipment needs, support sales and rental operations, and maintain an organized, inviting sales floor. The role combines customer service, product knowledge, and sales, with an emphasis on matching customers with appropriate small engine equipment and accessories. The associate assists with purchases and rentals, responds to inquiries in person, by phone, and by email, and processes transactions in accordance with company credit policies. The position also supports sales-floor presentation, product knowledge, marketing updates, vendor selection, equipment line evaluations, and pricing strategies. Associates are expected to address customer concerns professionally, follow ethical and safe work practices, and work proactively. E&H Hardware Group operates Ace Hardware stores and specialized service teams throughout Ohio. It describes itself as locally owned and family-operated, with a focus on community, trust, and helping customers succeed.

Requirements

Strong ability to understand customer needs and recommend appropriate equipment.
Excellent multitasking skills and ability to work well under pressure.
Outstanding customer service and communication skills.
Physical ability to stand, sit, crouch, bend, reach, walk, climb, and move continuously during shifts.
Satisfactory background check prior to employment.
Willingness to complete Stihl Advocate training within one year; overnight training stays are required.
High school diploma required.
Open to training candidates with strong mechanical aptitude.

Nice To Haves

College degree preferred.
Three to five years of sales experience preferred, especially in power equipment sales.

Responsibilities

Assist customers in selecting and purchasing or renting small engine equipment.
Respond promptly to customer inquiries in person, by phone, and by email.
Accurately process sales and rental transactions in accordance with company credit policies.
Maintain the sales floor, including signage, pricing, point-of-sale materials, and product displays.
Keep product knowledge current to assist customers effectively.
Recommend products based on local customer needs and buying habits.
Support the Sales Manager with marketing updates, vendor selection, and equipment line evaluations.
Contribute to pricing strategies that balance sales volume, customer loyalty, and costs.
Work independently and proactively address tasks as needed.
Follow ethical business practices, safe work practices, and company policies.
Address and resolve customer complaints to maintain satisfaction and reduce expenses.
Use good judgment and professionalism when solving problems and handling difficult situations.