Small Business Relationship Banker

U.S. Bank•Newport Beach, CA

19h

About The Position

The Small Business Relationship Banker serves as the primary Small Business Banking partner for assigned branches and client relationships, typically supporting two to three branch locations. The role provides comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million, demonstrates excellent customer service in accordance with U.S. Bank Core Values, and helps branch teams address complex small-business needs and opportunities. The banker builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, outside prospecting, and disciplined follow-through. They interpret financial information, cash flow, client goals, operating cycles, and risk indicators to recommend practical solutions. These may include business deposits, lending and credit, treasury management, payment solutions, business credit cards, digital tools, cash-flow tools, and other appropriate small-business products and services. The role develops internal and external relationships and coordinates with branch partners, centers of influence, clients, and other business-line partners. It maintains relationship ownership through handoffs, decisions, follow-up, activation, usage, and demonstrated client value. The banker shares referral outcomes, successful sales and service practices, and insights about newly established small-business relationships with assigned branches. The role balances acquisition, relationship deepening, and service while maintaining strong CRM discipline and responsible banking practices. Outside prospecting and sales activities are required to grow revenue and achieve assigned financial targets and growth goals.

Requirements

Bachelor’s degree in business, accounting, finance, or equivalent experience and job-related experience.
Three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience.
National Mortgage Licensing Service registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with legal and regulatory registration requirements, including maintaining a satisfactory criminal and credit record.

Nice To Haves

Strong written and verbal communication skills and the ability to convey business recommendations effectively.
Understanding of banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices.
Experience providing comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.

Responsibilities

Serve as the primary Small Business Banking partner for assigned branches and relationships, typically supporting two to three branch locations.
Provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Demonstrate excellent customer service in accordance with U.S. Bank Core Values.
Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through.
Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
Translate financial information, cash-flow dynamics, client goals, operating-cycle considerations, and risk indicators into practical guidance and solution recommendations.
Identify stated and unstated client priorities and align products and services with growth, efficiency, and risk objectives; clearly explain value, trade-offs, and next steps.
Recommend appropriate small-business solutions, which may include business deposit, lending and credit, treasury management, payment, business credit card, digital, and cash-flow products and tools.
Develop internal and external relationships and collaborate with branch partners, centers of influence, clients, and other business-line partners.
Coordinate and maintain relationship ownership through handoff, decision, follow-up, activation, usage, and demonstrated client value.
Share referral outcomes, successful sales and service practices, and insights on newly established small-business relationships with assigned branches.
Balance acquisition, relationship deepening, and service while maintaining strong CRM discipline and responsible banking practices.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.