Small Business Relationship Banker I - Higley & Michelle - Gilbert, AZ

U.S. Bank•Gilbert, AZ

About The Position

The Small Business Relationship Banker I serves as the primary Small Business Banking partner for assigned branches and relationships, typically supporting two to three branch locations. The banker provides comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million, demonstrating excellent customer service in accordance with U.S. Bank Core Values. The role builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through. It interprets financial information, cash-flow dynamics, client goals, operating cycles, and risk indicators to provide practical guidance and recommend solutions. Solutions may include business deposit products, lending and credit products, treasury management, payment solutions, business credit cards, digital tools, and cash-flow tools. This position includes outside prospecting and sales activities to grow revenue and meet assigned financial targets and growth goals. The banker collaborates with branch teams, centers of influence, clients, and other business-line partners, and coordinates relationships through handoffs, decisions, follow-up, activation, usage, and demonstrated client value. Regular engagement with assigned branches includes sharing referral outcomes, effective sales and service practices, and insights about newly established small-business relationships. The role balances acquisition, relationship deepening, and service while maintaining CRM discipline and responsible banking practices.

Requirements

Bachelor’s degree in business, accounting, or finance, or equivalent experience and job-related experience.
Three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience.
National Mortgage Licensing Service registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with applicable legal and regulatory registration requirements.
Maintain a satisfactory criminal and credit record.

Nice To Haves

Excellent customer service in accordance with U.S. Bank Core Values and ability to provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Strong written and verbal communication skills and ability to convey business recommendations effectively.
Understanding of banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices.

Responsibilities

Serve as the primary Small Business Banking partner for assigned branches and relationships, typically supporting two to three branch locations.
Provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through.
Translate financial information, cash-flow dynamics, client goals, operating-cycle considerations, and risk indicators into practical guidance and solution recommendations.
Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
Identify client priorities and align products and services with growth, efficiency, and risk objectives; communicate value, trade-offs, and next steps.
Develop internal and external relationships and collaborate with branch partners, centers of influence, clients, and other business-line partners.
Coordinate relationship ownership and follow-through through handoff, decision, activation, usage, and demonstrated client value.
Engage regularly with assigned branches and share referral outcomes, successful sales and service practices, and insights on newly established small-business relationships.
Balance client acquisition, relationship deepening, and service while maintaining strong CRM discipline and responsible banking practices.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension.