Small Business Relationship Banker I - Higley & Michelle - Gilbert, AZ
About The Position
The Small Business Relationship Banker serves as the primary Small Business Banking partner for assigned branches and relationships, typically supporting two to three branch locations. The role provides comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million, demonstrating excellent customer service in accordance with U.S. Bank Core Values. The banker builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, outside prospecting, and disciplined follow-through. They interpret financial information, cash-flow dynamics, client goals, operating cycles, and risk indicators to provide practical guidance and solution recommendations. Solutions may include business deposits, lending and credit, treasury management, payment solutions, business credit cards, digital and cash-flow tools, and other appropriate small-business products and services. The position develops internal and external relationships and collaborates with branch teams, centers of influence, clients, and other business-line partners. It coordinates client relationships through handoffs, decisions, follow-up, activation, usage, and demonstrated value. The banker also shares referral outcomes, effective sales and service practices, and insights about newly established relationships with assigned branch teams. The role balances acquisition, relationship deepening, and service while maintaining CRM discipline and responsible banking practices. Compensation includes base pay and eligibility for production-based incentives.
Requirements
- Bachelor’s degree in business, accounting, finance, or equivalent experience and job-related experience.
- Three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience.
- NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with legal and regulatory registration requirements.
- Maintain a satisfactory criminal and credit record for registration requirements.
Nice To Haves
- Excellent customer service consistent with U.S. Bank Core Values and ability to provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
- Strong written and verbal communication skills and ability to convey business recommendations effectively.
- Understanding of banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices.
Responsibilities
- Serve as the primary Small Business Banking partner for assigned branches and client relationships, typically supporting two to three branch locations.
- Provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
- Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through.
- Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
- Translate financial information, cash-flow dynamics, client goals, operating cycles, and risk indicators into practical guidance and recommendations.
- Identify clients’ stated and unstated priorities and align products and services to growth, efficiency, and risk objectives; explain value, trade-offs, and next steps.
- Recommend appropriate small-business solutions, which may include business deposit, lending and credit, treasury management, payment, business credit card, digital, and cash-flow products and services.
- Develop internal and external relationships and collaborate with branch partners, centers of influence, clients, and other business-line partners.
- Coordinate relationship ownership through handoff, decision, follow-up, activation, usage, and demonstrated client value.
- Share referral outcomes, successful sales and service practices, and insights on new small-business relationships with assigned branch teams.
- Balance client acquisition, relationship deepening, and service while maintaining CRM discipline and responsible banking practices.
- Comply with applicable NMLS registration and legal or regulatory requirements.
Benefits
- Medical, dental, and vision healthcare coverage
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation, from two to five weeks depending on salary grade and tenure
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
