Small Business Relationship Banker I - Higley & Michelle - Gilbert, AZ
About The Position
The Small Business Relationship Banker serves as the primary Small Business Banking partner for assigned branches and relationships, typically supporting two to three branch locations. The role provides comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million, while demonstrating customer service consistent with U.S. Bank Core Values. The banker builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, and follow-through. They interpret financial information, cash-flow dynamics, client goals, operating cycles, and risk indicators to provide practical guidance and recommend appropriate solutions. Solutions may include business deposits, lending and credit, treasury management, payment solutions, business credit cards, digital tools, cash-flow tools, and other small-business products and services. The role includes outside prospecting and sales activities to grow revenue and meet assigned financial targets and growth goals. The banker coordinates with branch teams, centers of influence, clients, and other business-line partners, maintaining relationship ownership through handoffs, decisions, follow-up, activation, usage, and demonstrated client value. They also share referral outcomes, effective sales and service practices, and insights about new small-business relationships with assigned branches. The role balances acquisition, relationship deepening, and service while maintaining CRM discipline and responsible banking practices.
Requirements
- Bachelor’s degree in business, accounting, or finance, or equivalent experience and job-related experience.
- Three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience.
- National Mortgage Licensing Service registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with legal and regulatory registration requirements.
- Maintain a satisfactory criminal and credit record for required registration.
Nice To Haves
- Strong written and verbal communication skills and the ability to convey business recommendations effectively.
- Understanding of banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices.
- Experience providing comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Responsibilities
- Serve as the primary Small Business Banking partner for assigned branches and client relationships, typically supporting two to three branches.
- Provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
- Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through.
- Translate financial information, cash-flow dynamics, client goals, operating cycles, and risk indicators into practical guidance and solution recommendations.
- Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
- Identify stated and unstated client priorities and align products and services with growth, efficiency, and risk objectives; explain value, trade-offs, and next steps.
- Recommend appropriate small-business solutions, including deposits, lending and credit, treasury management, payments, business credit cards, digital tools, and cash-flow tools.
- Develop internal and external relationships and collaborate with branch partners, centers of influence, clients, and other business-line partners.
- Maintain relationship ownership and coordination through handoff, decision, follow-up, activation, usage, and demonstrated client value.
- Share referral outcomes, successful sales and service practices, and insights about newly established small-business relationships with assigned branches.
- Balance customer acquisition, relationship deepening, and service while maintaining CRM discipline and responsible banking practices.
- Demonstrate excellent customer service in accordance with U.S. Bank Core Values.
Benefits
- Medical, dental, and vision coverage
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation, from two to five weeks depending on salary grade and tenure
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
